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\nCleveland Clinic and Marriott Discuss Experience Amid Disruption\n

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\n\nPublisher:\n\nThe Wall Street Journal\n\n\n
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\nThe Pandemic has drastically affected how companies do business. Marriott's Peggy Fang Roe and Cleveland Clinic's Adrienne Boissy discuss the disruption both of their companies have faced and the steps they are making to adapt to meet...\nThe Pandemic has drastically affected how companies do business. Marriott's Peggy Fang Roe and Cleveland Clinic's Adrienne Boissy discuss the disruption both of their companies have faced and the steps they are making to adapt to meet patient and customer needs.\n
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Resource Details

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Curator Rating
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Educator Rating
Not yet Rated
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Media Length
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29:23
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Grade
Higher Ed
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Subjects
Social Studies & History
3 more...
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Media Type
Instructional Videos
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Source:
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\nThe Wall Street Journal\n\n
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Date
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2020
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Language
English
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Audiences
For Teacher Use
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Usage Permissions
Fine Print: Educational Use
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Concepts

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business, healthcare
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Additional Tags

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cleveland clinic, marriott international inc., peggy fang roe, adrienne boissy, wsj experience management forum 2020, katie deighton, hospital system, single day, pain points, customer experience, years ago, day pass, provide care, telling stories, healthcare system, individual hotels, school work, health care, business case, experience, thing, care, quarter, focus, focused, crisis, concept, beautiful, started, change, case, important, watching, associates
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Classroom Considerations

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Best For: Explaining a topic
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\n\" data-title=\"Get Full Access\" data-container=\"body\" rel=\"popover\" tabindex=\"0\" aria-label=\"Play video: Cleveland Clinic and Marriott Discuss Experience Amid Disruption\" href=\"/subscription/new\">\"Cleveland\n\n
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