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\n36 English Phrases For Professional Customer Service\n

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\n\"Learn how to speak professional English on the phone with 36 important phrases for professional customer service. Some of the phrases you'll learn in this lesson:Transferring the call and putting the customer on hold:- I understand. I’m...\n\"Learn how to speak professional English on the phone with 36 important phrases for professional customer service.

Some of the phrases you'll learn in this lesson:

Transferring the call and putting the customer on hold:
- I understand. I’m going to transfer you to our finance/sales/shipping department. They’ll be able to help you with this request/matter/issue. Please hold for a moment.

Dealing with complaints:
- I’m so sorry to hear that, (customer name). Let me bring up your order so we can see what happened and make sure that delivery arrives this time.

You'll also learn phrases for:
- Getting customer information
- Asking for billing and credit card information
- Dealing with angry customers
- Following up with customers at a later stage



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Resource Details

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Curator Rating
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Educator Rating
Not yet Rated
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Media Length
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8:03
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Grade
Higher Ed
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Subjects
Social Studies & History
5 more...
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Media Type
Instructional Videos
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Source:
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\nDerek Callan - English for Professionals\n\n
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Date
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2022
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Language
English
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Audiences
For Teacher Use
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Usage Permissions
Fine Print: Educational Use
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Concepts

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customer service, time
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36 english phrases for customer service, english for call centre, professional english on the telephone, telphone english customer service, english for work, english for professionals, business english vocabulary, learn english online, customer service english, power phrases for customer service, business english telephone calls, telephone customer service, business english for professionals, cvv code, missing items, show understanding, order number, customers, immediately, department, order, understand, customer, person, today, resolve, information, call, lesson, deal, phone, complaints, answer, professionals, derek, problem, hear, give, transfer, hold, moment
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