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ESOL Competencies: Telephone Communication
Help, there's an emergency! Adult English language learners need to know how to express concern and call for help in an emergency. Provide them with this comprehensive list of vocabulary and lead them through the exercises given....
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Teaching Telephone English for Business ESP English Classes
Students practice the practical skill of telephone communication. They perform a series of role plays to give them practical experience in the proper way to speak and respond while on the telephone.
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Can I Take a Message? A Telephone English Role-play
Middle schoolers play a game to practice receiving and relaying telephone messages. They are divided into two groups, callers and receivers. Receivers sit facing a wall, callers behind them. When a caller wants to make a call they tap...
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Please, Take A Message
Students identiry which information is important to capture when dictating a telephone message. In pairs, students practice dictating and recording telephone messages using a dedicated telephone message pad. This lesson is intended for...
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Telephone Communication
Students role-play telephone conversations. They view a video of a telephone conversation and discuss the vocabulary used during the conversation. They practice conversations and substitute responses.
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ESOL: Effective Telephone Communication
Students study ways to communicate via a telephone. They discuss and define what an emergency is and how to use 911 for emergency situations. They role-play conversations subsituting various emergency situations and take turns playing...
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Telephone Skills: Role Plays
Students engage in a meaningful role play. ESL students develop their telephone skills by participating in a variety of role play scenarios which are imbedded in this plan.
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Retelling
Explore language arts by completing a story worksheet in class. Readers will identify the importance of plot, setting, and character while they write their own short story. They also retell their story to a classmate and participate in a...
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ESOL Competencies: Consumer Education
It is so important for your adult English language learners to know how to maintain their household and find the appropriate service providers when needed. Instead of using a phone book (which is rare these days), reference the internet...
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Adult ESOL Lesson Plan - Effective Telephone Communication
Students examine and practice the ability to use basic residential telephones. They practice specific phrases and vocabulary terms to assist them with this task. In addition, they practice writing down each other's phone numbers.
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Telephone Game
Students practice their listening comprehension by playing the "telephone" game. In this foreign language lesson, students listen to a story read by a teacher in their target language and try to remember the details by writing 5...
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ESOL Telephone Communications
Students answer incoming telephone calls, take simple messages, and respond to voice mail prompts. They write a paragraph using correct spacing and legible cursive handwriting. They practice the sounds of past tense endings.
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Informational Questioning
Students practice writing basic questions to gain information. Working as a class, they identify questions they would ask to gain information about locations, time, and events. After writing their questions, they practice asking and...
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Making Plans: A Line-up Role-play
Pupils engage in a role-playing activity that focuses on conversation skills when using the telephone. They practice being one of two groups, callers and receivers, for the purpose of making plans with each other. There is a dialog page...
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Please Press One For More Options
Pupils practice using automated phone answering systems. They discuss the many ways automated phone systems are used when trying to request information. Students role play calling service companies and using automated systems. This...
Computer Science Unplugged
Tablets of Stone—Network Communication Protocols
Show your learners that the game of Telephone isn't the only way messages get mixed up. Pairs transform into the sender and receiver of a message sent in packets. At least one pupil is the messenger who either delivers, delays, or fails...
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Making a Doctor's Appointment Over the Phone
Students listen to a sample phone call making an appointment for a doctor's office. They complete a worksheet in which they fill in the missing words. They role-play a telephone conversation between a patient and a receptionist.
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Is the media aiding Global Peace when reporting on religion?
Students play 'telephone' to simulate communication difficulties. In this media analysis lesson, students read and analyze newspaper articles related to religious tensions between the Pope and Muslims. Students evaluate the media's...
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Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
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Requesting and Canceling Utilities by Phone
Learners define new vocabulary associated with adding and canceling utilities by phone. They listen to a sample phone conversation between a customer and the utilities representative. They role play a telephone conversation with the...
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Banking Role Play: Five Simple Banking Transactions
Learners practice making basic bank transactions in English. They are divided into two groups: Bank Tellers and Bank Customers. Bank tellers sit in a line facing their clients. Bank tellers are given an activity sheet and play money....
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Calling in Sick
Students create a dialog for calling in sick to work. Dialogs must be created for single and multiple absences. Working with a partner, students practice their dialogs. This instructional activity is designed for students acquiring...
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Calling 9-1-1
Students analyze emergencies. In this safety lesson plan, students discover when and why they should dial 9-1-1. They discuss as a group various scenarios in which they would need to call 9-1-1 and then role-play those situations. This...
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Putting on Beowulf
Students read "Putting on Beowulf" then, in separate groups, choose a segment of Beowulf to perform. They prepare a performance either "live" or on videotape. After listening and watching each performance, Students evaluate each...