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A Complaint Report

Eleventh graders read examples of complaint reports completed by employees. After reading a case study, they role play the role of a manager in a restaurant. They read three viewpoints of the same incident and determine the proper action to take. They write a complaint report with recommendations to follow up on.

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Resource Details

Grade
11th
Subjects
English Language Arts
1 more...
Resource Type
Lesson Plans
Instructional Strategy
Simulation