Curated OER
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
For this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
Curated OER
Business Letters: Writing a Letter of Complaint
Learners analyze the language features and layout of a letter and discuss the language used to describe the features. They write a letter of complaint, requesting that the problem be fixed, using the appropriate language and layout.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Curated OER
Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
Curated OER
Merge Letter
Students practice creating a database of addresses and a form letter and eventually merge that information into a letter. They create a from letter that incorporates the data sheet information in response to customers complaints...
Curated OER
Merge Letter
Students create a database of addresses and a form letter, and merge that information into a letter.
Curated OER
Filing A Conusmer Complaint
Students discuss what makes good service and poor servies. They brainstorm ways to file a complaint when they receive poor service. Students work in pairs to practice making a consumer complaint verbally and in writing. This lesson is...
Curated OER
The Pumpkin Patch Missing Letters Worksheet- Upper and Lower Case Letter Matching
In this upper and lower case letter matching activity, students cut out 15 lower case letters which are printed on pictures of pumpkins. They match the pictures to the upper case letters shown on the activity.
Visa
Consumer Awareness
Help your pupils become wise consumers and avoid becoming targets for consumer scams and fraud. Here you'll find a PowerPoint presentation, instructional guidelines, worksheets, and suggested activities for developing shopper strategies...
British Council
Unit 4: Starting and Finishing Emails
Time to get started, and finish up! Budding business scholars get wise to the ways of beginning and ending e-mails. The fourth lesson in a series of nine career education and skills activities examines formal versus informal ways of...
Curated OER
Future Forms - Total English
In this ELL grammar worksheet, students fill in the blanks in 8 sentences by choosing will, going to, or the present continuous form of the verbs that are given in brackets. They read a letter of complaint, decide what the problem was,...
Curated OER
ESL-Reading Comprehension
For this ESL reading comprehension worksheet, learners read a letter, then answer questions about the writer's aim, who the letter was sent to, what the writer thinks and is worried about.
Curated OER
Quality Control and Quality Assurance
Students examine the importance of quality in modern business. They identify the internal and external demands for quality. They work together in groups to role play given scenerios.