Catholic Charities
Telephone Skills
The challenge in telephone conversations is that speakers and listeners cannot rely on body language to communicate. This 31-page packet includes a curriculum guide, lesson plans, assessments, and resource lists designed to help language...
Curated OER
Telephone Skills
Young scholars discuss how to contact a potential employer with a phone call to the company and all the questions that may be asked. They use modeling and role-playing to provide an opportunity to practice telephone skills when...
Curated OER
Telephone Skills: Role Plays
Pupils engage in a meaningful role play. ESL students develop their telephone skills by participating in a variety of role play scenarios which are imbedded in this plan.
Perkins School for the Blind
Conversation Skills
It is so important for learners with multiple disabilities to learn how to communicate for both social and functional reasons. Each child will choose a topic from the list and generate five questions related to that topic. They'll split...
Middle Tennessee State University
The Invention of the Telephone
All of the people in your class would agree that life would be different without the invention of the telephone! Study Alexander Graham Bell's most famous and influential invention through the primary source document of his sketch of the...
Perkins School for the Blind
Telephone Skills
What kid doesn't love talking on the phone? Learners with visual and intellectual disabilities get comfortable using several types of telephones. They begin by examining the phone, dialing, answering the phone, and then they work into...
Louisiana State University
Phone Skills - Alone and Okay
What do you do when you are alone and the phone rings? How do you handle an emergency situation? Learners discuss and practice how to use the phone when they are home alone. They use clear communication, look up phone numbers, and talk...
Texas Education Agency (TEA)
Professional Communications in Business
Leave a message after the beep! Using the fun resource, pupils brush up on their communication skills by practicing taking and receiving phone messages. Additionally, they recreate an interoffice memo and create a meeting agenda to...
Curated OER
Yakety-Yak
Do talk back! The transcript of one side of a telephone conversation launches a study of dialogue. Class members imagine the response of the speaker on the other side of the conversation and record these responses on the provided...
Curated OER
Insurance Quotes
You're in high school and you just got the coolest car ever! But, now you need to start thinking about car insurance. Luckily, your teacher prepared you by engaging you in a life skills lesson plan like this one. The class actually calls...
Curated OER
French: One-Sided Telephone Conversations
Allo? Qui est-ce? Hone the listening skills of your Francophiles by simulating telephone conversations. After reviewing basic french telephone expressions (some are included here), they conduct two conversations per day for one week. A...
Curated OER
Telephone Communication
Students role-play telephone conversations. They view a video of a telephone conversation and discuss the vocabulary used during the conversation. They practice conversations and substitute responses.
Curated OER
Telephone Messages
Young scholars practice having telephone conversations. They create their own phone message after practicing with each other. They also identify the different parts of a telephone.
Curated OER
Can I Take a Message? A Telephone English Role-play
Students play a game to practice receiving and relaying telephone messages. They are divided into two groups, callers and receivers. Receivers sit facing a wall, callers behind them. When a caller wants to make a call they tap the...
Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Story Corps
The Power of Active Listening
Listen up! The game of Telephone launches a study of active listening. Class members watch a short video that demonstrates active listening and tips on practicing active listening. Pairs then interview each other and practice their...
Scholastic
Dear Miss Breed
This compelling plan based on the letters in the book Dear Miss Breed engages readers in learning what it was like for Japanese Americans following the attacks at Pearl Harbor. After reading the letters, young scholars will partake in...
Curated OER
Teaching Telephone English for Business ESP English Classes
Learners practice the practical skill of telephone communication. They perform a series of role plays to give them practical experience in the proper way to speak and respond while on the telephone.
Curated OER
Manners at Work: Corporate Etiquette Study Guide
Although this study guide is meant to accompany a 20 minute video which is not included, the pre-test, role-play exercise, and the phone and electronic communication etiquette rules are of value.
Curated OER
ADULT ESOL LESSON PLAN--Effective Telephone Communication
Students identify and incorporate how to use a telephone book, a calling card and analyze their telephone bill and pay their telephone bill while reviewing the vocabulary list on the board. In addition, basic utilities are covered in...
Curated OER
ESOL: Effective Telephone Communication
Students study ways to communicate via a telephone. They discuss and define what an emergency is and how to use 911 for emergency situations. They role-play conversations subsituting various emergency situations and take turns playing...
Curated OER
Leisure Skills
Students examine the benefits of having hobbies and meaningful activities outside of the workplace. They participate in a class discussion, and use a newspaper to identify three different activities that they would like to participate in.
Curated OER
The Invention of the Telephone
Students study the history of the telephone and its inventor. In this communications lesson students complete a tuning fork experiment to further demonstrate how sound is produced.
Curated OER
String Telephone
Students investigate sound as a form of energy. In this energy, forces, and sound lesson plan, students work in pairs to examine how sound travels through solid things as they construct a telephone exchange system using string and tin.
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