This 10 minute video helps to outline the reasons why you should keep customers informed and always contact them to update with information and stay in touch. You will learn some key tips on why to keep customers informed and how to do it.

In this 10 minute video you will learn how to put the customer first and sort out the problem or issue later. We will cover examples to follow, company rules to be aware of, what hold ups do to customers and benefits of understanding and...

This video explains what first contact resolution (FCR) is and why it's important for your customers and your business. You will also learn some handy tips for ways to improve your first contact resolution.

In this 10 minute video version, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the...

Customer retention is a vital to businesses and this video will help you understand key ways to keep customers and handle retention calls when customers are looking at cancelling your service. You will also understand the lifetime value...

In this video we will look at what customer experience is, how to improve customer experience, empowering employees, and aiming for the perfect experience.

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles. These techniques are based on Awards...

This video help explain some of the key ways to provide excellent service while interacting on social media platforms - particularly Facebook.

This 10 minute video module explains 11 specific things you can focus on to ensure your outbound calls are top notch and provide the customer with the best possible experience.

This 10 minute video outlines 9 criteria to provide award winning emails including professionalism, spelling and grammar and adding value. These criteria are generally defined as good practice and getting them right will help provide an...

This 10 minute video shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. This is ideal for anyone who answers the telephone in their role - especially if they have...

This 10 minute video covers some advanced techniques and ideas for providing excellent customer service. You will learn more about moments of truth with customers at various touch points, more on internal customer service for your...

This 10 minute video module explains what is included in abusive behaviour from customers and ways of dealing with them. You will learn some response strategies, termination ideas and how to avoid being baited into the wrong kind of...

This video explains container orchestration is the process of automating application deployment, scaling, and management. In a nutshell, it is a way to manage sets of containers. Kubernetes was originally developed by Google and is...

In this video, we will explore the responsibilities of components for unit testing and discuss the differences between mocks and stubs. You will learn how to generate mocks and rewire our application using mocks for unit testing...

In this video, we will take a practical approach to implement the hexagonal architecture in our banking application, starting with setting up the application structure and understanding the key components of the architecture.
<
br/>...

How do you grow a database when it's not keeping up with the workload. AWS offers different scalability solutions, and they are presented in this video to assist the architect in selecting the best option.

In this video, we will look at the various technologies in which machine learning has revolutionized, including customer services, eCommerce, healthcare, travel and tourism, banking and finance, and general services.
<
br/>
This...

In this video I cover top DWP work coach interview questions and answers so you can fly through your civil service interview! I also look at the dwp interview methods recommended when answering interview questions such as the WHO...

In this video, I want to answer the question, what is ERP: Enterprise Resource Planning?

Have you heard native speakers use the phrasal verb check out? Today, we answer a listener question by showing you the 5 meanings of this phrasal verb- plus get top tips on how to prioritize which meanings to use first

Learn phrases and vocabulary for talking about online shopping in this lesson. See examples of real English conversation to help you improve your spoken English skills and talk about online shopping in many different...

What is your pet peeve? Today find out how to share the thing that annoys you most and learn why this can be a great way to get to know someone through a vibrant English conversation.

If you're looking to ignite your business growth, then you need to look into influencer marketing! In this video, we'll explore the benefits of influencer marketing and how it can help your business take off. Influencer marketing is a...