Kathy Luu's Spa Logic series part 2/2. In this inspiring video, we follow the journey of Kathy, who started with nothing and built a successful nail salon business through hard work, determination, and a passion for her craft. We learn...

Nikki King is Honorary Chairman and former Managing Director of Isuzu Truck UK. A legend in the male-dominated motor industry, Nikki has received numerous awards, including an OBE for services to the motor industry.



A part...

In this video, the speaker emphasizes the importance of emotions in customer service and how they can impact the overall buying experience. They discuss the significance of making customers feel respected and valued, as well as the role...

This video explains BUILD, a clear process for establishing positive relationships for a successful sale, a collaborative team or a productive business.

This video showcases the philosophy and approach of a company towards handling complaints. The teacher in the video emphasizes the importance of turning complaints into new bookings, addressing customer grievances promptly, and providing...

This video discusses the importance of innovation in the industry and provides strategies for generating creative ideas and implementing them into the business. It emphasizes the need for collaborative thinking, brainstorming, and...

This video provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve...

This video portrays a workplace meeting where the topic of anger management is discussed. The employees share their personal experiences with anger and learn tools and techniques to handle it effectively. The video emphasizes the...

Driving People Performance Part 2/2: The video discusses the importance of onboarding and culture fit in the workplace. The speaker emphasizes the benefits of introducing new hires to the organization's vision, people, technology, and...

In this video, the speaker discusses the common phrase "Can I help you?" used in retail businesses and why it may not be effective. They suggest using alternative questions to engage customers and create a more personalized experience....

Nikki King is Honorary Chairman and former Managing Director of Isuzu Truck UK. A legend in the male-dominated motor industry, Nikki has received numerous awards, including an OBE for services to the motor industry.



A part...

You've all experienced it: There's a problem with your health care bill, or you have difficulty getting coverage for the care you need. Your doctor or hospital tells you to talk to your insurer. Your insurer tells you to talk to your...

This video shows a workplace conflict resolution session, highlighting the importance of effective communication, respect, and understanding in resolving conflicts. It showcases various scenarios and strategies for addressing conflicts,...

This video discusses the importance of brand marketing and creating a memorable brand experience. It emphasizes the need for businesses to understand their brand, train their employees to deliver a consistent brand experience, and...