We'll look at the negotiation lessons we can learn from 'Bargaining for Advantage: Negotiation Strategies for Reasonable People' by G. Richard Shell.



When it comes down to it, negotiating is about creating a bargain that will...

Sometimes the best way to understand something complicated and abstract is with a metaphor. Gareth Morgan suggested we can gain some good insights into the nature of organizations from 8 organizational metaphors.

In an earlier video, we looked at the Tuckman Model of Group Development. Now, we'll tie the different stages to the style of team leadership that will work best in each stage.

John Adair's Action Centered Leadership model (sometimes known as the three circles model) is one of the best models for Team Leadership. Every manager should know it.

In his book, The New Leaders, Daniel Goleman and his co-authors set out 6 leadership styles for team leaders.

What is the process for creating deep cross-cultural awareness and moving towards leading cross-cultural teams effectively?

Perhaps the biggest challenge for a Team Leader is managing a remote team. We evolved to work together in small groups and in a small area. Now, managing remote teams can involve people all over the globe.



This throws up many...

In our video on Marketing Mix, the first of the 4 Ps was Product.

Product is the goods and services that you offer to your target customers. It needs to solve a problem, scratch an itch, or create desire in your custom
ers.
So,...

In this video, I am not going to tell you how to do Search Engine Optimization. It’s a dark art and there are many websites, courses, and videos which will claim to give good knowledge of how to do it. If that’s what you need, then...

Emotional Intelligence is an appealing model with a lot of ‘face validity’. That is, subjectively people see it as covering the concept it purports to measure. However, there is also a lot of academic criticism of the concept. So, in...

Social Awareness is important if you want to manage a successful team. It gives you the ability to put yourself in your team member’s shoes: to understand how they are feeling. At its heart is empathy.



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What do business presenters fear more than presenting itself? Usually, it’s those tricky – or even hostile-seeming – questions from the audience. So, let’s see how you can handle them confidently and effectively.



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We perceive the world, learn, and change at different levels. Robert Dilts developed a simple model of these levels to help us understand how change happens – and why it sometimes does not. He referred to them as neurological levels – or...

A powerful sales attitude for any salesperson consists of five components. Let’s see what they are.

Empathic negotiation allows you to get an understanding of how the other party is feeling. This will help you build rapport and improve your ability to negotiate effectively.



Almost magically, your empathy lets you create...

The Cultural Web of an organization is a model developed by Gerry Johnson and Kevan Scholes.

A vital part of your role in leading a virtual, or remote team is helping everyone to understand one another’s cultures, expectations, and norms of behavior.

Chester Barnard was a Harvard economist and follower of Max Weber. And he was one of the few major management thinkers who actually held a senior line management position! He spent all of his working life at American Telephone and...

Everything works better when you have a process to follow. This 8-step feedback process for giving formal performance feedback will give you confidence

One of the four parameters in the Trust Equation (see our earlier video:    • What is the Trust Equation? - Gravita...  ) is Credibility. If people don't see you as credible, they won't trust you.



So, how can you acquire...

Daniel Pink is not a researcher or a manager: he’s an author. But his assessment of modern research and motivation theories in his book, Drive ( is valuable. He gives...

The idea and practice of 360-degree feedback has been through rises and falls since it first appeared in the 1950s. And it really took off in the 1990s. But it is as important today as it’s ever been. So, let’s examine 360-degree...

To understand our customers, we map out the route they take through our marketing, advertising, and sales processes. This is your customer journey. It’s a way to understand how it feels for your customers to deal with you at each step...

NLP is, frankly, problematic. Its popularity in management and business goes through phases and it has a lot of tools that are useful. So, what is NLP?