This video identifies and explains the primary considerations when addressing others in a conversation. It deals with using first or last name, Sir/Ma'am, Gender Etiquette, etc.

This video explores what is professional dress and accessories for the office environment.

This video explains elements of business etiquette to show at the dinner table.

This video is part of our professional development series focused on career paths, networking, resume and cover letter, interviewing, and performing in the organization. This series compliments our business and law lecture series. Visit

This video discusses the importance of verbal communication and body language in building a professional personal brand. It covers aspects such as depth of voice, accent, word choice, volume, tempo, posture, facial expressions, eye...

This Video Explains Professionalism - Business Meal Service Part 4

This Video Explains Professional Etiquette - Business Meal Conversations Part 3

This Video Explains Professionalism - Off Limits Conversations

Addressing Others in Organization - Business Etiquette

Hagakure, the Book of the Samurai, was written in the 18th Century. It draws from the words of the Samurai, Yamamoto Tsunetomo. Those words have a lot that a modern Project Manager can learn from.



The...

What comes to mind when you hear the word "professionalism"? It's what separates you from the pack and catches the eye of management. We've been asking all of our interviewees to define the word and whether we're asking a scientist or a...

Regular viewers know that I often talk about the benefits of wisdom- especially compared to ‘merely’ being smart. But, smart people can think fast and respond effectively. Wisdom can take longer. So, is there a way to...

At what point do you become a Professional Project Manager?

I started wondering this in a meeting with a client. We were talking about different people in their organiza

tion.

Let's start...

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles. These techniques are based on Awards criteria...

“You have the right to remain silent. Anything you say can and will be used against you in a court of law.” Miranda rights are an essential part of any lawful arrest, thanks to a landmark U.S. Supreme Court decision that changed the...

Jump straight to task, and move on when it is done. 'Don't waste time planning!' This may sound like a prescription for efficiency. But it's certainly not a route to effective working. And being productive at the price of doing the...

You cannot work effectively and be highly productive if you are not well. So your wellbeing is vital to your personal productivity.



In this video, we will look at the four essential components of your wellbeing and how they...

How do you motivate yourself to be productive and get things done? Milestones and deadlines are great motivators. And they work in slightly different ways.



So, to understand self-motivation with milestones and deadlines, take...

We all have times when our energy levels are high. And others when we are feeling dull and slow. These are your energy cycles. And knowing what your energy cycle is can help you to plan and use your time most effectively.

“You have the right to remain silent. Anything you say can and will be used against you in a court of law.” Miranda rights are an essential part of any lawful arrest, thanks to a landmark U.S. Supreme Court decision that changed the...

Addressing Others in Organization - Business Etiquette

This Video Explains Professionalism - Business Meal Service Part 4

This video discusses the importance of verbal communication and body language in building a professional personal brand. It covers aspects such as depth of voice, accent, word choice, volume, tempo, posture, facial expressions, eye...

This Video Explains Professionalism - Off Limits Conversations