Curated OER
Telephone Skills: Role Plays
Students engage in a meaningful role play. ESL students develop their telephone skills by participating in a variety of role play scenarios which are imbedded in this plan.
Curated OER
Phone Calls
Students generate a list of 5-7 questions that they use to call a volunteer or service organization. They practice their phone calls with a partner.
Other
Your Telephone Speaking Voice
This is an article that covers many different telephone skills. It covers the proper answering techniques and the correct way to leave a message.
Amby Duncan-Carr
Amby: Telephone Communications
Do you need to make a professional phone call? Before you pick up the phone, explore these telephone skills that allow you to communicate like a pro.
Other
How to Create a Great First Impression
This site describes how to make good initial immpressions by developing adequate telephone skills. Students who practice these skills will be more prepared for job interviews and careers.
Other
Telephone Skills in French
This site offers useful telephone phrases in french. It is perfect for students of french or students who are traveling.
Other
Dj Zone: What to Say When Someone Calls
This site gives great tips for answering the phone in the most efficient and polite manner possible. Pretty good overview of basic telephone skills.
Other
Telephone Songs
This is an amusing site that deals with telephones. Take a break from learning all these skills and learn how to play a couple songs!
Other
Effectively Using the Telephone
This resource contains an article about using the telephone to its maximum potential. It gives basic advice on improving your communication over the phone.