Seven Dimensions
Delivering Outstanding Customer Service
In this video, the speaker emphasizes the importance of delivering exceptional customer service in order to ensure the success of the business. The video also introduces a new policy of getting things right the first time and emphasizes...
Seven Dimensions
Building Resilience, Reducing Stress
This video discusses the concept of resilience and its importance in bouncing back from stressful situations. It highlights that resilience can be learned and developed, and that it helps us perform better, make healthier choices, and...
Seven Dimensions
Creating a Warm Welcome for New Staff
This video emphasizes the importance of creating a warm and welcoming environment for new employees in order to foster trust, bonding, and enjoyment in the workplace. It highlights various strategies such as introductions, tours,...
Seven Dimensions
Setting and Achieving SMART Goals
In this video, the speaker discusses the importance of setting SMART goals and outlines a step-by-step process to achieve them. They emphasize the need to identify pathways, anticipate obstacles, and stay motivated through setbacks. The...
Global Ethics Solutions
Respect and Fair Treatment: A Diverse Workplace
Diversity can mean a lot of things in the context of the workplace. What kinds of diversity are there in the workplace? What are the goals of diversity? How can we be collaborative and unified, yet be diverse in the workplace? These and...
Seven Dimensions
Understanding Workplace Bullying and Harassment
Peter Quarry and Eve Ash discuss how bullying and harassment are defined, how it impacts on health and safety, why some people target others, and the difference between unpleasantness and bullying. Peter provides tips on how to recognize...
Seven Dimensions
Emotional Intelligence in Customer Service
In this video, the speaker emphasizes the importance of emotions in customer service and how they can impact the overall buying experience. They discuss the significance of making customers feel respected and valued, as well as the role...
Seven Dimensions
Discovering and Harnessing Your Strengths
This video discusses the concept of strengths and the importance of being aware of them. It emphasizes that strengths can be discovered and developed throughout life, particularly in the context of work.
Global Ethics Solutions
Alcohol and Drug Basics (Part 3)
This presentation develops a basic understanding of the most common drugs in the workplace.
Global Ethics Solutions
Ethics in the Workplace - Part 4: Situational and Not-so-Situation Ethics
Ethical decision-making in the workplace falls into to broad categories - situational and not-so-situational ethics. Both of these kinds of situations require specific skills and strategies to overcome them. This section of the full...
Global Ethics Solutions
Mental Makeover: Professional Ethics and Self-Discipline - Promoting Self-Discipline at Work
The central theme of this course is self-discipline. How we think about ethical problems at work and how our mind processes these problems is a huge first-step in dealing with workplace dilemmas. This process of thinking about how we...
Global Ethics Solutions
Ethics in the Workplace - Part 3: Honesty in Words and Actions
There are numerous kinds of lies and rationalizations used to excuse, explain, or mislead others. It's easy to fall into these traps when faced with business pressure. This section of the full course helps participants understand the...
Global Ethics Solutions
Ethical Decision-Making Skills: Ethical Issues and Problems (Section 1)
This is the first video in the powerful Ethical Decision-Making series that defines and clarifies business ethics, covers kinds of workplace dilemmas, ethical expectations, sources of dilemmas, stakeholders, and getting your “ethical...
The Business Professor
Workplace Etiquette: How to Maintain a Professional Image in Your Organization
This video provides tips for workplace etiquette to help individuals maintain a professional image and positive perception within their organization. The tips include keeping your workspace clean, being mindful of decorations and...
Seven Dimensions
Three Key Ideas to Influence Others
In this video, the speaker emphasizes the importance of developing the ability to influence others in order to succeed in collaborative work environments. The video highlights that being persuasive is a learnable skill that can be honed...
Global Ethics Solutions
Ethics in the Workplace - Part 2: The Work Ethic and Ethics at Work
How does the work ethics translate to ethics at work? This section of the course explores the issue of the work ethic and the need for moral and ethical codes at work.
Curated Video
Managing Employer-Employee Relations: Communication and Trust
This video discusses the importance of managing the relationships between employers and employees in a business. It explores the spectrum of trust between employer and employee and the factors that influence their relationship, such as...
My Genderation
Transgender in The Workplace
A film about transgender people in the workplace, and what workplaces can do to respect and welcome their transgender employees
My Genderation
Max and Their Theyby River
A film about non-binary parent Max, that is raising their baby gender-neutral, or as a theyby. A film that explores what it really means to raise a child gender-neutral, and how it is about offering children a choice to express...
Cerebellum
Emergence Of Modern America: The Gilded Age - The Plight Of Minorities
Just the Facts: The Emergence of Modern America: The Gilded Age uses fascinating historical footage to explore six decades that shaped modern America. The series examines the Gilded Age in the late 19th century, the Progressive Era of...
Communication Coach Alex Lyon
What Are Soft Skills? Top 8
What are Soft Skills? Here are the Top 8 Soft Skills for career success in the workplace, leaders, and managers. Training in soft skills is the key way to develop leadership skills and advance our careers. 00:00 Intro 00:15 Hard vs Soft...
Global Ethics Solutions
Business Ethical Decision-Making Skills: Ethical Issues and Problems
This is the first video in the powerful Ethical Decision-Making series that defines and clarifies business ethics, covers kinds of workplace dilemmas, ethical expectations, sources of dilemmas, stakeholders, and getting your “ethical...
EL Consulting
Dealing with Criticism: A Simple Thought Process for Avoiding Conflict
The video discusses the importance of handling criticism in a constructive manner and provides an example of how to respond to criticism in the workplace. It emphasizes the need to understand the root cause of the criticism and to...
Communication Coach Alex Lyon
Upward Communication: Workplace Communication Skills
Workplace communication skills involve Upward Communication and receiving feedback. This video looks at the problem of upward distortions and suggests that leaders use three ways to pursue high-quality feedback.