Karaoke Hairdressers Salon:Customers flock to a Thai sing-along hair salon, enjoying their favorite hits while getting a trim, merging two popular pastimes.

I want to argue why I believe Benefits Management is a missing knowledge area from so much of Project Management.



There's a whole load of potentially missing Knowledge Areas. Domains of knowledge,...

The more I give you, the happier you are. That’s the essence of the Kano Model. But it’s starting to be talked about a lot in Project Management circles, so what is the Kano Model?



The Kano model...

There are many different Agile methods. In this video, I want to answer the question, what is the PMI's Disciplined Agile, DA?



Disciplined Agile, is not a methodology, but a tool-kit. It makes use of a wide...

Scrum is the best known and most widely used Agile methodology. And that methodology is documented in the Scrum Guide. So, what do you need to know about the Scrum Guide?



1. The Scrum Guide is available to download,...

In this video, I want to answer the question, what is a Requirements Traceability Matrix and how do you create one?



Requirements Traceability Matrices are most often used in software projects, where they...

These days, every organization seems to be going Lean. So, what is Lean Project Management, and how does it relate to Agile?

You know you need it, if you want to be a fully-rounded project manager. But maybe you aren't quite sure what Business Acumen really is... <b<br/>r/>

So, what is Business Acumen?

How do you know what your users, customers, and stakeholders want? You need to listen to their voices. So, what is the Voice of the Customer?

One of the terms that has become common in project management - especially in Agile projects - is Minimum Viable Product, or MVP.



So, in this video, I will answer the question, 'What is a Minimum Viable...

In this video, you will continue to apply your knowledge of methods through another practical exercise. You will be given a more complex problem statement and will learn how to design and implement methods to solve the problem. This...

Weird History Food is going to your favorite fast food drive-thru for the history of the Dollar Menu. The big three fast food chains, Mcdonald's, Wendy's, and Burger King have all introduced their version of the value menu. But when did...

The CEO of Polymarket, Shayne Coplan, had his home raided for the FBI. Let's look at the background of Polymarket and find out how prediction market websites actually work. Topics Covered: How do election prediction websites work? Why...

D-Link networking hardware has been hit buy multiple serious vulnerabilities over the past few weeks. Let's take a look at these exploits and how to study them with ethical hacking and penetration testing. Topics Covered: Overview of...

Explore a small family U-pick farm that offers a hands-on approach to sustainable agriculture. Learn how such farms educate the public, provide fresh produce, and foster a strong community connection through personal interactions at the...

Explore potential solutions for the global supply chain crisis revealed by the COVID-19 pandemic. Learn about the importance of adapting consumer habits, valuing workers, and shifting away from the just-in-time model. Discover how...

Discover the history of the global supply chain, from the Silk Road to modern innovations like containerization and digital technology. Learn how advancements in transportation and communication, such as steamships, railroads, and the...

Big brands and creators dictate what is popular online, what trends are going to happen, and where social networks are going to prioritize their efforts. As an entrepreneur, marketer, or business owner you need to pay attention to what...

This video covers the bank runs of the Great Depression, where panic led people to withdraw their savings, causing many banks to fail. It also explores the impact of widespread unemployment and how Franklin D. Roosevelt’s New Deal...

This video looks at ways to win back customers that have stopped using your services and ways to build customer loyalty.

In this 10 minute video, we explain about emotional trauma and what can cause it and some of the best ways to deal with someone who has it. You will learn the background for some of the reasons people become emotional, steps to assist...

This 10 minute video contains information on how to deal with various difficult customer types including the non stop talking custmer, angry customers, know-it-all customers and customers with a language barrier. You will learn a number...

This 10 minute video helps to outline the reasons why you should keep customers informed and always contact them to update with information and stay in touch. You will learn some key tips on why to keep customers informed and how to do it.

In this 10 minute video you will learn how to put the customer first and sort out the problem or issue later. We will cover examples to follow, company rules to be aware of, what hold ups do to customers and benefits of understanding and...