In this 10 minute video version, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the...

Customer retention is a vital to businesses and this video will help you understand key ways to keep customers and handle retention calls when customers are looking at cancelling your service. You will also understand the lifetime value...

This video help explain some of the key ways to provide excellent service while interacting on social media platforms - particularly Facebook.

This 10 minute video covers some advanced techniques and ideas for providing excellent customer service. You will learn more about moments of truth with customers at various touch points, more on internal customer service for your...

This 10 minute video explains what business storytelling is, how to share the story of your business and why it's important to know the story

Weird History is ordering a Double Double telling you the History of In-n-Out Burger. The famous burger chain was founded by Harry and Esther Snyder. Harry first visited a local market to buy fresh ingredients for his 10-square-foot-wide...

Uncover the origins of the modern restaurant, a Parisian invention that transformed dining with luxury, sophistication, and individual service. From its beginnings during the French Revolution to its establishment in the...

Melanie is the Director of Diversity, Equality, and Inclusion for Crate and Barrel, one of the largest home furnishings and decor retailers in the U.S.. Melanie spearheads the company's commitment to creating an inclusive organization...

Caitlyn is an Associate Marketing Manager with PPG Industries, a global supplied of paints and specialty materials. She works closely with the Home Depot corporate office to ensure that customers have access to high-quality paint...

In this video, we will introduce Sqlx, a popular library for database operations in Go, and demonstrate how to refactor our server-side layer to use Sqlx for improved database interactions.
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In this solution video, we will review the solution for the Enhance GetAllCustomers API assignment and discuss the best practices for implementing the required functionality.
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In this video, we will delve into encoding Go structs to XML representation and handling request headers. We will cover topics such as encoding structs to XML, extracting content type headers from incoming requests, and adding XML and...

In this video, we will explore how to encode Go structs to JSON representation and set response headers. We will cover topics such as marshalling data structures to JSON and working with response headers to control the content sent...

This is a continuation of the previous lesson on creating a dashboard, including the marketing information from campaigns collected in part 1.

In this video, you will learn to choose the correct chart type to visualize our data efficiently and correctly.

Discover how France has enhanced its storm preparedness since the devastating storms Lothar and Martin in 1999. This documentary explores advancements in meteorological forecasting, emergency response, and architectural resilience that...

In this lecture, we will look at Amazon Web Services, which is the most comprehensive and widely adopted web service. We will also discuss its functionality, Amazon Community, security, innovation pace, operational expertise, and more.

Let's understand the salient features of AWS, including pricing, flexibility, and scalability, global architecture, PaaS services, reliability, scheduling, customization, and security.

Let's understand the benefits of chatbots in ecommerce, including personalized services, real-time interaction, collection of feedback, provide metrics, lead generation, deep analytics, and storytelling.

In this video, we will understand the benefits of chatbots in businesses, including lead qualification, lead nurturing, and data mining techniques.

In this video, we will look at what deep learning chatbots are and how they work. We will also understand the benefits of deep learning chatbots, including improved customer experience, service integration, customer care, personalized...

In this video, we will understand conventional and artificial intelligence-based chatbots and understand the differences between the two kinds.

This video is the solution to the quiz based on the learnings of the lectures and concepts so far.

This is a demo video of performing a manual threat model.