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Online Writing Lab at Purdue University
Purdue University Owl: High Order Concerns (Ho Cs) for Business Writing
A great reference when writing business messages or letters. Discusses the most important issues involved in business writing and an organizational system for them.
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Self growth.com: Questioning Skills for Salespeople
The article deals with the difference between open-ended and closed questioning skills. Good questioning techniques can improve business.
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Dj Zone: What to Say When Someone Calls
This site gives great tips for answering the phone in the most efficient and polite manner possible. Pretty good overview of basic telephone skills.
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Effective Communication Skills:self Assessment Exercise
Take this self-assessment to learn about your communication style and habits, so you can capitalize on your strengths and identify your bad habits. Additional information about working with people who have different communication styles.