Students practice the practical skill of telephone communication. They perform a series of role plays to give them practical experience in the proper way to speak and respond while on the telephone.

Young scholars explore what it might be like to study English in another country. In this ESL lesson, students complete several activities that represent what it might be like to experience learning the English language in another...

Students discuss what makes good service and poor servies. They brainstorm ways to file a complaint when they receive poor service. Students work in pairs to practice making a consumer complaint verbally and in writing. This lesson is...

High schoolers discuss the importance of job safety and identify ways to remain safe on the job. Working in small groups, students explore the laws that ensure on the job safety. They role play several safety situations. This lesson...

Learners discuss the various safety procedures and signs keeping them safe at work. In groups, students review several safety scenarios and present their suggests for a safe environment to the group. Learners practice using...

This worksheet explains to ELL learners how to alphabetize in the English language and then gives learners an opportunity to practice this skill by putting 5 different lists in alphabetical order. This could be used as a practice...

In this Customer Service Day lesson plan, students complete activities such as reading a passage, matching phrases, fill in the blanks, choose the correct word, multiple choice, unscramble the words, sequencing, unscramble the...

In this language skills activity, students read an article about Good Friday. Students respond to 6 matching questions, 29 fill in the blank questions, 30 multiple choice questions, 12 word scramble questions, 30 short...

In this ESL reading comprehension activity, students read or listen to an article, then complete a variety of warm up and before/after reading activities. Homework suggestions are also given.

Near Thanksgiving, learners complete activities surrounding the holiday. Some of the activities include a passage, matching phrases, fill in the blanks, correct word choosing, multiple choice, sequencing, unscramble the sentences, write...

Students explore the services available to them at their local post office. As a class, students discuss the function of each method of delivery. Students choose a postal option appropriate to a scenario the instructor provides. This...

Students use their local telephone directory to locake information on a service provider.They write a descriptive paragraph based on the location of their service provider and the service they provide. This lesson is intended for...

Students see the difference between business letters and other letters that could be received in the mail, such as bills, invitations, and letters from friends or relatives. They practice writing letters as well as sending them.

In this East Asia Summit instructional activity, students read the article, answer true and false questions, complete synonym matching, complete phrase matching, complete a gap fill, answer short answer questions, answer discussion...

In this English activity, learners read "The Word "Dear" Disappearing in E-mails," and then respond to 1 essay, 47 fill in the blank, 7 short answer, 20 matching, and 8 true or false questions about the selection.

In this English learning exercise, learners read "Disney in Talks to Buy Pixar," and then respond to 1 essay, 47 fill in the blank, 7 short answer, 20 matching, and 10 true or false questions about the selection.

In this English worksheet, learners read "Time Warner Picks New President," and then respond to 47 fill in the blank, 7 short answer, 20 matching, and 8 true or false questions about the selection.

In this English worksheet, students read "Average Worker Wastes 2 Hours a Day," and then respond to 47 fill in the blank, 7 short answer, 20 matching, and 8 true or false questions about the selection.

In this ESL worksheet, students read the article entitled "Average Workers Waste Two Hours a Day."  Students respond to 51 short answer, matching, true/false, and fill in the blank questions.    

In this English worksheet, students read "Bidding War Begins for Top Banknote Printer," and then respond to 1 essay, 47 fill in the blank, 7 short answer, 2 graphic organizer, 20 matching, and 8 true or false...

In this English worksheet, students read "Summer Holidays Stress Workers Out," and then respond to 1 essay, 47 fill in the blank, 7 short answer, 20 matching, and 8 true or false questions about the selection.

In this English worksheet, students read "Self-Destructing Mobile Phone Messages," and then respond to 47 fill in the blank, 7 short answer, 20 matching, and 8 true or false questions about the selection.

In this English instructional activity, students read "China Regulates News Websites," and then respond to 47 fill in the blank, 7 short answer, 20 matching, and 8 true or false questions about the selection.

In this English worksheet, students read "McDonald's Pulls Out of Iceland," and then respond to 1 essay, 47 fill in the blank, 7 short answer, 20 matching, and 10 true or false questions about the selection.