Business Communication 2
Students identify the main characteristics of effective communication. They discuss the positives and negatives of the main types of communication. They examine the importance of communication in business scenerios.
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Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
9th - 12th 21st Century Skills
Newspapers in the Digital Age: Social Studies Lesson Plan
The digital era has had a remarkable impact on all forms of communication, including news media, and it's important for high schoolers to consider these changes. With this resource, journalism, US history, or sociology classes can learn...
7th - 12th Social Studies & History