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Provision of Customer Service and its Benefits Lesson PlanProvision of Customer Service and its Benefits Lesson Plan
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Provision of Customer Service and its Benefits

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Students examine the importance of customer service in the travel and tourism industry. They determine the role of staff in providing service and when there are problems with services provided by completing case studies.

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Additional Tags

customer service in travel and tourism, edexcel btec national qualification, social studies
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Resource Details

Grade
Higher Ed
Subjects
Social Studies & History
1 more...
Resource Type
Lesson Plans
Audience
For Teacher Use
Technology
Presentation

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