Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
For this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
Curated OER
Customer Service Skills
High schoolers discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Curated OER
ESL Role Playing: Going To A Cafe
In this ESL worksheet, learners collaborate with classmates to role play going to a cafe to order coffee. Students use the dialogue provided. The vocabulary in the dialogue is typical of UK citizens and may be confusing to others.
Curated OER
Asda in a Pickle After Rat Found in Gherkins
Practice reading and speaking through a simulation activity in which learners role-play as store managers and angry customers. The class also reviews present and past-perfect tenses. Extensions and a print-friendly handout are provided.
Practical Action
Climate Change - Who's In Control?
How can both individuals and governments respond to climate change and take responsibility to reduce its effects on our environment? Here you will find three lessons filled with discussion, debate, and role-playing...
Curated OER
Compare Ethical And Non-ethical Workplace Attitudes
Students interpret work-related situations and communicate (written or verbal) ethical responses. They l include in their response the impact of the ethical consideration in the scenarios on customer service. They create another...
Curated OER
Telephone Skills
Young scholars discuss how to contact a potential employer with a phone call to the company and all the questions that may be asked. They use modeling and role-playing to provide an opportunity to practice telephone skills when...
Curated OER
The World's a Stage
In this Cleopatra and Ancient Egypt lesson, young scholars learn about Cleopatra and the succession of Egyptian rules through the present day. Students watch a clip from the movie Cleopatra, read about events in the life of Cleopatra and...
Curated OER
Marketing A Restaurant
Pupils simulate the opening and operating of a restaurant using the Four P's of Marketing. Students play the roles of all the people involved in the restaurant business, as well as customers, as they act out various "restaurant" scenarios.
Curated OER
The Egg Drop
Students design and create a container that allows a raw egg to drop from the second floor of a building without breaking. They develop and compute an invoice for project expenses using spreadsheet software. Students role-play a proposal...
Curated OER
Developing Good Written Communication Skills and the Word Processing Student
Young scholars are introduced to the skills needed to complete a word processing assignment. In groups, they identify the reasons why it is important to communicate in different situations and participate in role-playing exercises. They...
Curated OER
Know Your Telephone
Young scholars describe the parts of a cell phone and role-play a phone call to a customer service representative. They compare/contrast the price of owning and using a cell phone in the U.S. and Venezuela.
Curated OER
ADULT ESOL LESSON PLAN--Level 5--Time and Money
Students, after defining and reviewing the extensive list of vocabulary words on the board, examine various banking systems and terms (loans, interest rates, investments, mortgages, etc.). They also show mastery of this task by...
Federal Reserve Bank
Prices: The Marketplace’s Communication System
Explore the dual role of prices as signals and incentives, and discover how prices are determined by buyers and sellers in the United States economy.
Curated OER
Looking Toward a Higher Deity
Sixth graders study the tenets of the five major religions of the world. For this religion lesson, 6th graders investigate the tenets of Buddhism, Christianity, Hinduism, Islam, and Judaism by researching and recording on a matrix. They...
Curated OER
Requesting and Canceling Utilities by Phone
Learners define new vocabulary associated with adding and canceling utilities by phone. They listen to a sample phone conversation between a customer and the utilities representative. They role play a telephone conversation with the...
Curated OER
Using and Paying for Electricity: Talking About Your Bill
High schoolers practice using vocabulary associated with an electric bill. They conjugate verbs into the different tenses. They participate in a role-play in which they practice pronouncing the words.
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Demonstrate Selling Skills in Travel and Tourism Contexts
Students examine how different organizations use selling. They interpret data and analyze customer needs. They practice their selling skills in a sports tourism market.
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Collect the Eggs Game
In this Eggs Game worksheet, students cut out and put together the game board, tokens, cards and game spinner. Students try to collect the most eggs cards while playing the game.
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Kinder Bakeshop
Students create a bakery where they sell cookies for a week. Students identify and interpret how to make their own money and deposit it into their bank accounts. Students also identify how to withdraw money from these accounts in order...
Workforce Solutions
Networking Bingo
A game of Bingo gets scholars networking. Independently, participants complete the worksheet responding to each applicable prompt. With the group, peers roam the room to network in search of similar answers.