Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Communication Skills in Employment Situations
Students enhance their oral and written communication skill while preparing their interviewing skills. They create landscape designs using appropriate proportion and plant symbols.
Workforce Solutions
Customized Resumes
Resumes are key to the job search process. Class members examine sample job postings and critique sample resumes to understand how to craft a strong resume.
Curated OER
McDonald's and 'Spiked' Coffee
Students define whistle blowing and research its consequences, interview both employers and student employees for their opinions on reporting wrongdoing in the workplace, and write article that explores situation locally.
Illustrative Mathematics
The Marble Jar
A jar is filled with 1,500 marbles and customers of a bank can enter a contest to guess the correct percentage of blue marbles. How can an employee at the bank estimate the actual percentage without physically counting all 1,500 marbles?...
Curated OER
The Toothpick Factory
Get your scholars ready to become employees at the Toothpick Factory. Small groups take on specific roles to practice working in a team with a common goal. They review an instruction sheet (included) before jumping into the production...
California Department of Education
My Best Resume
For employers and recruiters, the first step in their quest to find good candidates is the paper screening process. They look at a candidate's application and resume and push forward the files of those who meet their requirements. Thus...
Curated OER
FOOD CHAIN
Students explore the relationship among suppliers, employees, and customers. They participate in a game that demonstrates this relationship.
Curated OER
Breaking News English: Bank Error Makes Customers Millions
In this English worksheet, students read "Bank Error Makes Customers Millions," and then respond to 1 essay, 47 fill in the blank, 7 short answer, 20 matching, and 10 true or false questions about the selection.
3C Skills Collaborative
Skill Twenty: Sell Successfully
"Selling is important in all professions because it involves synthesizing information and persuading people." Rather than using this as a lesson on how to sell a product, this resource might best be used as an inquiry into what goes into...
Curated OER
Chart problems involving car defects and customer service departments
In this interactive activity, learners solve two problems using the charts provided. Students must convey they are able to understand charts and how to read them.
California Department of Education
Evaluating Web Sites
If it's on the Internet, it must be true—right? How can someone tell if a website contains less-than-truthful information? Savvy surfers evaluate sources in the fifth of a six-part college and career readiness instructional activity...
Curated OER
An Upbeat West Side Story: Puerto Ricans and Postwar Racial Politics in Chicago
Tenth graders read an article about the migration of Puerto Ricans to Chicago. As a class, they identify the barriers the immigrants faced regarding employment and separation from family members. To end the lesson, they work with a...
Curated OER
Utah State Government Growth: 1991 To 2002
Students analyze where the state is spending its money. They compare how federal funds and dedicated credits (user fees) are used to help finance state government. They report an analysis of employment and wages for federal, state and...
Curated OER
Entrepreneurs Should Keep Business Simple
Delve into the idea of small businesses and get reading to find out how they grow. THe class reads an article about Steve Gotty, a who made his small business grow and discuss the setbacks he faced. They also discuss ways for a company...
Career Solutions Publishing
It’s For Real Workplace Ethics
Discuss the ethical and practical consequences of dishonesty at work by analyzing a hypothetical situation in which a young employee at a pizza shop is being asked by her friends for free meals.
Curated OER
Working Well With Others
Students discuss the importance of communicating well with employers, customers and co-workers. A personality profile is completed and students work in groups to discuss various ways to solve disagreements when working with others. ...
Curated OER
Efficiency Can Solve a Host of Problems
Students explore the concept of efficiency. In this efficiency lesson plan, students read an article about efficiency in various industries such as health care, retail, and auto repair. Students identify a company that they think could...
Curated OER
Brain Drain Signals Trouble at Technology Companies
Students explore the concept of turnover. For this turnover lesson, students read an article about executives leaving their business. Students discuss the benefits of turnover. Students create their own business and list the ideal...
Curated OER
Phil's Fish Shop
Students role play the role of new employees in a pet shop. They offer advice to customers and answer their questions about pets. Using the internet, they identify the steps in establishing a new fish aquarium and summarize the...
Curated OER
Animal Farm
Students work together in small groups to share their knowledge about apartheid in South Africa. They research the role of women in both traditional and contemporary African societies. They focus on such topics as employment, family, and...
Curated OER
Social Studies: Workplace Law
Students examine laws to protect employees from sexual harassment and other violations. After defining sexual harassment, they discuss how to avoid harassing co-workers. Other topics students investigate include theft and drug use in the...
Curated OER
Structure Practice: The Passive Voice
Use this online interactive worksheet in an ELD class or for younger native speakers. They practice using simple past tense verbs in the passive voice. Many of the constructions are not straightforward, nor often used by early speakers,...
Curated OER
Agriculture: It Doesn't Just Happen
After reading an informational text on the Agricultural Research Service, learners research the role of the ARS in Oklahoma. Using reputable online sources, they label a map of the state with relevant areas. Researchers focus on one of...