Catholic Charities
Telephone Skills
The challenge in telephone conversations is that speakers and listeners cannot rely on body language to communicate. This 31-page packet includes a curriculum guide, lesson plans, assessments, and resource lists designed to help language...
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ESL Lesson Idea: Reporting Emergencies
Pupils examine how to access community emergency services including calling 911. They study vocabulary associated with emergency situations and write emergency 911 conversations with at partner.
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ESL: Using the Telephone
Twelfth graders practice telephone etiquette skills by simulating phone conversations. They discover how to making simulated 911 calls, taking phone messages, and dealing with telemarketers.
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Take A Message
High schoolers practice accurate note taking skills, recording only pertinent information. Using proper grammar and useage, they record accurate phone messages. This lesson is intended for students acquiring English.