Curated OER
Teaching Telephone English for Business ESP English Classes
Students practice the practical skill of telephone communication. They perform a series of role plays to give them practical experience in the proper way to speak and respond while on the telephone.
Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...