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Interpersonal Communications: Customer Service

High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions about how things might have gone differently. Role-play various customer service interactions to bring home the necessity of strong interpersonal communication skills.

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Resource Details

Grade
9th - 12th
Subjects
21st Century Skills
7 more...
Resource Type
Lesson Plans
Duration
45 mins
Instructional Strategy
Simulation
Included Materials
  • Project

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