Interpersonal Communications: Customer Service

This Interpersonal Communications: Customer Service lesson plan also includes:

High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions about how things might have gone differently. Role-play various customer service interactions to bring home the necessity of strong interpersonal communication skills.

100 Views 200 Downloads
Resource Details

9th - 12th
21st Century Skills
7 more...
Resource Type
Lesson Plans
45 mins
Instructional Strategy