Interpersonal Communications: Customer Service

High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions about how things might have gone differently. Role-play various customer service interactions to bring home the necessity of strong interpersonal communication skills.

9th - 12th 21st Century Skills 81 Views 180 Downloads
Resource Details

21st Century Skills
7 more...
Resource Type
Lesson Plans
Instructional Strategy
45 mins

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