Start a 10-Day Free Trial to Unlock the Full Review

Why Lesson Planet?

Find quality lesson planning resources, fast!
Share & remix collections to collaborate.
Organize your curriculum with collections. Easy!
Have time to be more creative & energetic with your students!

Interpersonal Communications: Customer Service

High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions about how things might have gone differently. Role-play various customer service interactions to bring home the necessity of strong interpersonal communication skills.

84 Views 185 Downloads
Resource Details

Grade
9th - 12th
Subjects
21st Century Skills
7 more...
Resource Type
Lesson Plans
Duration
45 mins
Instructional Strategy
Simulation
Included Materials
  • Project