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Teaching Telephone English for Business ESP English Classes
Students practice the practical skill of telephone communication. They perform a series of role plays to give them practical experience in the proper way to speak and respond while on the telephone.
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Can I Take a Message? A Telephone English Role-play
Middle schoolers play a game to practice receiving and relaying telephone messages. They are divided into two groups, callers and receivers. Receivers sit facing a wall, callers behind them. When a caller wants to make a call they tap...
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Please, Take A Message
Students identiry which information is important to capture when dictating a telephone message. In pairs, students practice dictating and recording telephone messages using a dedicated telephone message pad. This lesson is intended for...
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Telephone Skills: Role Plays
Pupils engage in a meaningful role play. ESL students develop their telephone skills by participating in a variety of role play scenarios which are imbedded in this plan.
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Informational Questioning
Students practice writing basic questions to gain information. Working as a class, they identify questions they would ask to gain information about locations, time, and events. After writing their questions, they practice asking and...
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Please Press One For More Options
Students practice using automated phone answering systems. They discuss the many ways automated phone systems are used when trying to request information. Students role play calling service companies and using automated systems. This...
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Calling in Sick
Students create a dialog for calling in sick to work. Dialogs must be created for single and multiple absences. Working with a partner, students practice their dialogs. This lesson is designed for students acquiring English.
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Seeking Clarification Through Questioning
High schoolers review ads from the newspaper for goods they would like to purchase. They identify qeustions they would need to ask sales associates in order to make an informed decision about the purchase. Pairs of students simulate...
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Banking Role Play: Five Simple Banking Transactions
Students practice making basic bank transactions in English. They are divided into two groups: Bank Tellers and Bank Customers. Bank tellers sit in a line facing their clients. Bank tellers are given an activity sheet and play money....