Curated OER
Consumer Complaint Menu Role-play
For this role play worksheet, students participate in a role play about a consumer complaint in a restaurant. Students complete 5 steps in the role play.
Curated OER
Letters of Compliment and Complaint
Students practice writing letters of compliments and complaints about products they use. They use standard business format for the letters and are expected to have them reviewed by a peer. They mail the letters in and wait for responses.
Curated OER
Talk-About-It
Students identify and interpret how it is important to know class rules and the difference between "Big" and "Small" problems. They identify what the problem is, how the problem makes them feel, how the problem was solved, and how to...