How do you know what your users, customers, and stakeholders want? You need to listen to their voices. So, what is the Voice of the Customer?

Watch the extraordinary outcome of a laboratory experiment in which participants are given electric shocks. How does anticipation of pain or the use of placebos affect the pain the participants feel? Biology - Being Human - Learning...

How to lead by example in 4 important ways.

This video explores the basic understanding of the strategies and best practices for making a significant impact as a CISO within your organization.

This video unpacks the intricate use of racial and social symbolism in Shakespeare's "Othello." It discusses how Iago's manipulation of racial stereotypes and societal expectations shapes the audience's perception of Othello, revealing...

When your sales meeting starts, do not go straight into selling mode. People buy from people, so your first priority is to create some basic human contact. Start (or extend) your relationship with some basic rapport building.

Team behavior norms are the unwritten rules that team members follow. Establishing your team behavior norms is an important step in moving your team to high performance mode.

Perhaps the core challenge of managing a virtual team is finding ways that we can work together effectively and productively, despite or even because of our geographic separation and cultural differences.



The answer is...

In this video I want to discuss five common types of bias we find in feedback – and what you can do to minimize each of these forms of bias in feedback.

A vital part of your role in leading a virtual, or remote team is helping everyone to understand one another’s cultures, expectations, and norms of behavior.

It feels like everyone knows how important Feedback is at work. But do we really understand it? In this short video, I'll kick off our course on feedback by giving a very clear answer to the questions: 'what is feedback?' and 'why does...

Unlock the power of channel marketing in this informative video. Discover what channel marketing is and how it can exponentially increase your brand's reach, sales, and revenue. Explore the strategies and tactics for effectively...

Today you'll learn everything you need to know about the highest-scoring conclusions for general training letters and academic Task 1 essays. Listen up for valuable IELTS writing lessons and, as always, delightful conversation.

Your self-esteem is how you see yourself and your opinion of yourself. How useful do you feel? Do you believe you have good qualities? Do you think you’re able to do thing as well as other people? In this video I’ll show you signs you...

In this video I will explore the core values I live by that you can model off of or use to develop your own core values to live by

What is Adaptive Expectations Theory? In economics, adaptive expectations is a hypothesized process by which people form their expectations about what will happen in the future based on what has happened in the past.

This video discusses the concept of a team contract and its importance in establishing clear roles, expectations, and norms within a team.

What are Marketing Controls? Marketing control involves setting a desired standard, measuring deviations from the standard and taking the appropriate action. In many cases the standard is expressed in terms of budgets and any substantial...

Miss Havisham is a wealthy and reclusive character in Charles Dickens' novel Great Expectations. As a young woman, she was left at the altar, leading her to become bitter and manipulative. She raises her adoptive daughter, Estella, to...

People tend to judge and remember experiences based on how they felt at the peak and at the end of it. This psychological phenomenon is known as the peak-end-rule. The model was first proposed by Barbara Fredrickson and Daniel Kahneman...

The Organizational Communication channel is hosted by Alex Lyon (Ph.D.). He also hosts Communication Coach, a related Youtube channel. He is a Professor of Communication.

In this episode, we’re going to learn about the powerful interplay between our emotions, expectations, and reality. It's a journey we're embarking on together, to understand and take charge of our emotions rather than letting them...

It's difficult to understate the affect that other people's perceptions have on the kind of person you end up being. Of course, we also have tendencies and traits that are built into us, but mostly I think our selves are constructed out...

This video highlights the importance of flexibility in the business world, and how employees can develop this skill. The speaker discusses the ever-changing parameters of business processes, technical know-how, and client expectations,...