Curated OER
Provision of Customer Service and its Benefits
Students examine the importance of customer service in the travel and tourism industry. They determine the role of staff in providing service and when there are problems with services provided by completing case studies.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Visa
Consumer Awareness
Help your pupils become wise consumers and avoid becoming targets for consumer scams and fraud. Here you'll find a PowerPoint presentation, instructional guidelines, worksheets, and suggested activities for developing shopper strategies...
Curated OER
California Electricity Crisis
Students study the causes of electricity shortage in California in 2000-2001. For this social studies lesson, students evaluate the effect of the deregulation process. They discuss the actions taken by the government to solve the crisis.
Curated OER
Quality Control and Quality Assurance
Students examine the importance of quality in modern business. They identify the internal and external demands for quality. They work together in groups to role play given scenerios.