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Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
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ADULT ESOL LESSON PLAN--Level 2--Telephone Communication
Students, after extensively reviewing the vocabulary list on the board, examine the form of communication that deals with all the aspects of a telephone: telephone bill, customer service, billing and disconnection/reconnecting fees.
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ADULT ESOL LESSON PLAN--Level 5--Telephone Communication
Students, after reviewing/defining an extensive list of vocabulary terms on the board, examine/identify a variety of resources found in telephone directories (maps, government agencies, coupons, customer guide section, emergency numbers,...
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ESOL Competencies: Consumer Education
It is so important for your adult English language learners to know how to maintain their household and find the appropriate service providers when needed. Instead of using a phone book (which is rare these days), reference the internet...
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Government and Community Resources
Students explore how to communicate using past tense and present perfect tense verbs. They discuss words related to postal activities and the procedures to follow when mailing letters and packages, registering mail, and buying money orders.
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Using and Paying for Electricity: Talking About Your Bill
Students practice using vocabulary associated with an electric bill. They conjugate verbs into the different tenses. They participate in a role-play in which they practice pronouncing the words.