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Manners at Work: Corporate Etiquette Study Guide
Although this study guide is meant to accompany a 20 minute video which is not included, the pre-test, role-play exercise, and the phone and electronic communication etiquette rules are of value.
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Telephone Skills
Students discuss how to contact a potential employer with a phone call to the company and all the questions that may be asked. They use modeling and role-playing to provide an opportunity to practice telephone skills when contacting a...
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Telephone Etiquette & Procedures
Students are introduced to the proper way to talk on a telephone as an administrative assistant. In groups, they practice with one another in what to do in different situations. To end the lesson plan, they watch a PowerPoint...
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ESL: Using the Telephone
Twelfth graders practice telephone etiquette skills by simulating phone conversations. They discover how to making simulated 911 calls, taking phone messages, and dealing with telemarketers.
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The Social Skill of Communication
Fifth graders explore communication by analyzing manners. In this social skills lesson plan, 5th graders review the different forms of communication and how to present yourself in a phone conversation, face to face meeting, e-mail, etc....
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Mobile Phones
Why do we use phones? How does our language change on the phone? Learners practice phone conversations with the dialogues provided. They practice written phone dialogues with a partner, and create and perform phone conversations to...
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S'More Mores
Learners consider social practices common to their target language. They work in pairs to research social practices common to the target language society that differ from those in the United States. They prepare a three-minute...
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