Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
27 Views 16 Downloads
- Activities & Projects
- Graphics & Images
- Lab Resources
- Learning Games
- Lesson Plans
- Primary Sources
- Printables & Templates
- Professional Documents
- Study Guides
- Writing Prompts
- AP Test Preps
- Lesson Planet Articles
- Interactive Whiteboards
- All Resource Types
- Show All
See similar resources:
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
In this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
7th - Higher Ed English Language Arts
ESL Role Playing: Going To A Cafe
In this ESL worksheet, students collaborate with classmates to role play going to a cafe to order coffee. Students use the dialogue provided. The vocabulary in the dialogue is typical of UK citizens and may be confusing to others.
2nd - Higher Ed English Language Arts
ADULT ESOL LESSON PLAN--Level 5--Time and Money
Students, after defining and reviewing the extensive list of vocabulary words on the board, examine various banking systems and terms (loans, interest rates, investments, mortgages, etc.). They also show mastery of this task by...
Higher Ed Social Studies & History