Customer Role Play
For this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
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ESL Role Playing: Going To A Cafe
In this ESL activity, students collaborate with classmates to role play going to a cafe to order coffee. Students use the dialogue provided. The vocabulary in the dialogue is typical of UK citizens and may be confusing to others.
2nd - Higher Ed English Language Arts
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
In this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
7th - Higher Ed English Language Arts
Tools for ESL Lesson Planning
Whether you are new to teaching language learners or an experienced pro you will find much to like in this massive tool kit. The 195-page packets contains teaching tips and tools, sample lesson plans and activities, worksheets and...
6th - Higher Ed English Language Arts
Effective Communication: Listening, Speaking, Writing, Interpreting
Help young learners become active listeners and strong public speakers with a set of activities that range from paraphrasing, to discussions, and self-reflection. Additionally, the lessons address social media skills and non-verbal...
7th - Higher Ed English Language Arts CCSS: Adaptable