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Customer Service Skills
Students discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
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Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
9th - 12th 21st Century Skills
New Review Cesar Chavez Curriculum Guide Day of Service and Learning
Cesar Chavez, the United Farmworker's Movement, and the struggle for Chicano Civil Rights are the focus of a Day of Service and Learning curriculum guide that asks participants to investigate the conditions, events, and attitudes that...
7th - 12th Social Studies & History
Who Knows? Your Privacy in the Information Age
Teach young adults how to become advocates for their privacy in the modern information age. In a series of five lessons, learners explore their beliefs and opinions about privacy vs. the actual laws regarding who has the right to access...
8th - 12th English Language Arts
New Review Nativism and Myths about Immigrants
Where do anti-immigrants myths come from, and how can they be refuted? Learners critically analyze media reports and how to identify reliable sources. After studying a timeline that details the history of US nativism, groups research the...
8th - Higher Ed Social Studies & History CCSS: Designed
The Great Age of Exploration (1400-1550)
Delve into the Age of Exploration with this activity-packed resource! Complete with a pre-test, discussion questions and quiz for a 30-minute video on the period, map activities, timeline of discoveries, vocabulary, etc. this is a...
7th - 12th Social Studies & History CCSS: Adaptable
Issues and Complications of Delivering Quality Customer Service
High schoolers identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
9th - 12th Social Studies & History
Philosophical Chairs Discussion
Debate music censorship in this discussion lesson plan. Middle schoolers research and debate whether music with offensive lyrics should have warning labels. They get into groups of disagree, agree, or neutral to debate their opinions. In...
6th - 11th Visual & Performing Arts