Customer Service Skills

Community service is the basis for a project based learning experience. Your class participates in four weekly activities that require them to research community issues and contribute their time and talent to assist those in need. This...

A fantastic discussion awaits your class! They read position statements from both Taco Bell and the Coalition of Immokalee Workers. They consider the statements fully. and then use three questions to engage in a class discussion on the...

With new leadership comes new hope! After years of violence, the people of Colombia elect a new president ... could this mean an end to conflict? Civics scholars take part in a large group role-playing exercise designed to illustrate the...

High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...

This is not just a New York Time article to read, this is a set of amazing activity ideas all related to the slide shows "Breaking Bread Everywhere" and "Where Children Sleep." Your class can view each show, read about what they mean...

High schoolers identify and interpret the importance of customer service. Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness...

Active Citizenship Today (ACT) is a "unique social studies service learning program" that requires students to learn about the public policy associated with community issues they identify in their local community. This web site provides...

Students examine global issues by planning and participating in a service project. In this Peace Corps activity, students use the provided guidelines to determine the type of service project they will complete in their community and...

You are the governor of your state. A man has been sentenced to die for first degree murder, but you've been asked to commute the sentence. What do you do? Scholars consider the difficult question using a conversation starter video that...

Students determine how community members serve others. In this service learning lesson, students interview community members who volunteer by serving others. Students then determine how they could serve their community.