Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service: Checking Your Knowledge
In this job skills worksheet, students respond to 4 multi-part questions that require them to consider how they would handle customer relation skills.
Curated OER
Mandy State of Mind
In this business learning exercise, students find the words to describe different aspects of customer service. The answers are found at the bottom of the page.
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Customer Service Skills
High schoolers discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
Issues and Complications of Delivering Quality Customer Service
Learners identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.