Issues and Complications of Delivering Quality Customer Service
Students identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
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Cesar Chavez Curriculum Guide Day of Service and Learning
Cesar Chavez, the United Farmworker's Movement, and the struggle for Chicano Civil Rights are the focus of a Day of Service and Learning curriculum guide that asks participants to investigate the conditions, events, and attitudes that...
7th - 12th Social Studies & History
100 People: Global Issues Through Our Lens
If the world were 100 people...17 would not have access to safe drinking water, 18 would not be able to read or write, and 52 would not have a primary education. Using the theme of "100 people," this resource explores other major issues...
9th - 12th Social Studies & History CCSS: Adaptable
Individual Rights vs. The Greater Good Within the Scope of War
When, if ever, is the government justified in restricting individual rights? When, if ever, should the "greater good" trump individual rights? To prepare to discuss this hot-button topic, class members examine primary source documents,...
11th - 12th Social Studies & History CCSS: Designed
New Review Constitution Role Play
Should slavery be legal? Who should be able to vote? Should Revolutionary War bonds be paid back? How did the writers of the US Constitution, with their conflicting interests, answer these questions? Class members engage in a role play...
9th - 12th English Language Arts CCSS: Adaptable
The Squashed Tomato Challenge
Nepalese farmers are faced with long, arduous journeys to sell their crops (including tomatoes) to the local markets at the bottom of the mountains. With this in mind, your young engineers will be challenged to build a model that can...
7th - 12th Science CCSS: Adaptable
The Customer Service Chain
Students identify and interpret the importance of customer service. Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
9th - 12th Social Studies & History