Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
profitt.gatech.edu
Effective Communication: Listening, Speaking, Writing, Interpreting
Help young learners become active listeners and strong public speakers with a set of activities that range from paraphrasing, to discussions, and self-reflection. Additionally, the lessons address social media skills and non-verbal...
Curated OER
BBC Learning English -working abroad: listening
In this listening worksheet, students will complete a chart identifying which of 5 speakers communicated each of the 18 statements. The corresponding radio broadcast can be found...
New Brunswick Department of Education
Personal Development And Career Planning Curriculum Grade 9/10
What is the difference between a proactive person and a reactive person? Scholars explore the topic, and many others, with helpful lessons, discussions, role play activities, and games. Each activity supports one of the key principles...
Curated OER
Writing an Effective Resume
Rating prospective teacher candidates based on sample resumes opens this discussion of effective business communication. After generating a list of interview candidates based on their resumes, pupils justify their choices. A study of...
Curated OER
Using Pictures to Promote Conversation
Students initiate and sustain a conversation of three or more exchanges on a topic while exploring a collection of large photographs pertaining to that topic. The teacher creates a comfortable setting and provide a variety of books...
Curated OER
Note-taking and Organizational Strategies
High schoolers practice taking notes. In this written communication lesson, students discuss the purpose of taking notes and then research note-taking methods using the provided Web site tool. High schoolers practice using one of the...
Curated OER
Take A Message
Students practice accurate note taking skills, recording only pertinent information. Using proper grammar and useage, they record accurate phone messages. This activity is intended for students acquiring English.
Curated OER
The Story Project: A Lesson Plan for the Combining Voices Literary Competition
Students analyze Simple Answer, by John Cleaveland, and use this image to inspire a short story. They use both verbal and visual language to help them create the characters and the plot. The lesson plan contains steps that helps the...
Scholastic
Persuasive Communication (Grades 9–12)
Before your students reached your morning class to learn about persuasive writing, they probably saw dozens of examples of persuasive communication in the form of advertisements. A short, introductory lesson inspires class members to...