Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service Day
In this Customer Service Day lesson plan, students complete activities such as reading a passage, matching phrases, fill in the blanks, choose the correct word, multiple choice, unscramble the words, sequencing, unscramble the...
Curated OER
The Economics of Information
Create an expert guide to local businesses in this lesson. Through research, young readers consider their local businesses and the services they provide, paying attention to any conflicting information they might find. Working in groups,...
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Business Vocabulary
For this online interactive business worksheet, students choose the multiple choice business words that complete 15 sentences. Students check off the right choices that appropriately answer 6 additional questions.
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Total English Advanced: Business Ventures
In this business ventures and communication worksheet, students respond to questions pertaining to businesses they might enjoy starting and then write information regarding 2 new products or services
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What Do You Want to Sell?
Students explore how companies describe their products and services. They write business plans for companies based on their interests or needs.
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Advertising sales
Students examine how advertising is an important community service; explaining that both businesses and customers benefit and that designing and selling ads requires professional knowledge and personal preparation.
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Business Letters: Writing a Letter of Complaint
Students analyze the language features and layout of a letter and discuss the language used to describe the features. They write a letter of complaint, requesting that the problem be fixed, using the appropriate language and layout.
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Filing A Conusmer Complaint
Students discuss what makes good service and poor servies. They brainstorm ways to file a complaint when they receive poor service. Students work in pairs to practice making a consumer complaint verbally and in writing. This lesson is...
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ADULT ESOL LESSON PLAN--Level 5--Time and Money
Students, after defining and reviewing the extensive list of vocabulary words on the board, examine various banking systems and terms (loans, interest rates, investments, mortgages, etc.). They also show mastery of this task by...
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ADULT ESOL LESSON PLAN--Level 5--Telephone Communication
Students, after reviewing/defining an extensive list of vocabulary terms on the board, examine/identify a variety of resources found in telephone directories (maps, government agencies, coupons, customer guide section, emergency numbers,...
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The Too Small House: Story and Craft Activity
Engage learners in setting and character with this story and craft activity set. To begin the activity, learners read the short story "The Too Small House." They then cut out and color a picture of the house and paper figures of the...
University of North Carolina
Verb Tenses
Twelve categories of verbs exist in the future tense, ranging from simple present to future perfect progressive, but only three have a place in academic writing. Those three tenses make up the content of an informational handout that...
K12 Reader
What is a Tribal Government?
What is life like on a Native American reservation? Learn about the ways a tribal government works with a reading comprehension activity. After reading a short passage, kids use context clues to answer five comprehension questions.
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Sign Language Alphabet
In this sign language worksheet, students review, discuss, practice and color the sign language alphabet sheet. Students practice with a partner signing their own names.
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Developing Good Written Communication Skills and the Word Processing Student
Learners are introduced to the skills needed to complete a word processing assignment. In groups, they identify the reasons why it is important to communicate in different situations and participate in role-playing exercises. They...
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Compare and Contrast Culture
Fifth graders compare and contrast the cultures of American culture with that of the other cultures of North America. Using traditional and Internet research, 5th graders gather data on one element of culture for comparison. Data...
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ESL Holiday Lessons: Good Friday
In this language skills learning exercise, students read an article about Good Friday. Students respond to 6 matching questions, 29 fill in the blank questions, 30 multiple choice questions, 12 word scramble questions, 30...
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Life Stories
Fourth graders create a brief video presentation documenting their research of an impactful African American or woman from history. Students research and identify their accomplishments and create a 2-5 minute iMovie documenting their...
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Why Survey?
In this survey worksheet, students take surveys and answer questions about famous Americans, inventions, and teen ethics. Students answer questions about 3 surveys.