Curated OER
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
In this oral language activity, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
Curated OER
Business Letters: Writing a Letter of Complaint
Students analyze the language features and layout of a letter and discuss the language used to describe the features. They write a letter of complaint, requesting that the problem be fixed, using the appropriate language and layout.
Curated OER
Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
Curated OER
Filing A Conusmer Complaint
Students discuss what makes good service and poor servies. They brainstorm ways to file a complaint when they receive poor service. Students work in pairs to practice making a consumer complaint verbally and in writing. This...
Curated OER
The Pumpkin Patch Missing Letters Worksheet- Upper and Lower Case Letter Matching
In this upper and lower case letter matching worksheet, learners cut out 15 lower case letters which are printed on pictures of pumpkins. They match the pictures to the upper case letters shown on the worksheet.
Curated OER
Future Forms - Total English
In this ELL grammar worksheet, students fill in the blanks in 8 sentences by choosing will, going to, or the present continuous form of the verbs that are given in brackets. They read a letter of complaint, decide what the problem was,...
Curated OER
ESL-Reading Comprehension
For this ESL reading comprehension worksheet, students read a letter, then answer questions about the writer's aim, who the letter was sent to, what the writer thinks and is worried about.