Curated OER
Customer Service Day
In this Customer Service Day lesson plan, students complete activities such as reading a passage, matching phrases, fill in the blanks, choose the correct word, multiple choice, unscramble the words, sequencing, unscramble the...
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Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
Curated OER
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
In this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
Curated OER
ESOL Competencies: Consumer Education
It is so important for your adult English language learners to know how to maintain their household and find the appropriate service providers when needed. Instead of using a phone book (which is rare these days), reference the internet...
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Asda in a Pickle After Rat Found in Gherkins
Practice reading and speaking through a simulation activity in which learners role-play as store managers and angry customers. The class also reviews present and past-perfect tenses. Extensions and a print-friendly handout are provided.
Mojang
Minecraft – Pocket Edition
You don't have to be a Minecraft wiz to know that this app has great playability for your learners! As afterschool programs and classroom projects around the world demonstrate, this game goes well beyond placing blocks and traditional...
Curated OER
Filing A Conusmer Complaint
Students discuss what makes good service and poor servies. They brainstorm ways to file a complaint when they receive poor service. Students work in pairs to practice making a consumer complaint verbally and in writing. This lesson is...
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ADULT ESOL LESSON PLAN--Level 5--Telephone Communication
Students, after reviewing/defining an extensive list of vocabulary terms on the board, examine/identify a variety of resources found in telephone directories (maps, government agencies, coupons, customer guide section, emergency numbers,...
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Fun At Work Day
In this Fun At Work Day instructional activity, students complete activities such as reading a passage, matching phrases, fill in the blanks, correct word choosing, multiple choice, sequencing, unscramble the sentences, write questions,...
K12 Reader
What is a Tribal Government?
What is life like on a Native American reservation? Learn about the ways a tribal government works with a reading comprehension activity. After reading a short passage, kids use context clues to answer five comprehension questions.
Curated OER
Sign Language Alphabet
In this sign language worksheet, students review, discuss, practice and color the sign language alphabet sheet. Students practice with a partner signing their own names.
Curated OER
Simple Past/ Past Continuous
In this verb worksheet, students focus on simple past and past continuous tense. Students complete 15 fill in the blank statements, with he ability to self check using this online interactive worksheet.
Curated OER
Help Wanted
In this factual text worksheet, 6th graders read through several want ads and then answer the detailed questions that follow to check their reading comprehension skills.
Curated OER
The Pumpkin Patch Missing Letters Worksheet- Upper and Lower Case Letter Matching
In this upper and lower case letter matching worksheet, students cut out 15 lower case letters which are printed on pictures of pumpkins. They match the pictures to the upper case letters shown on the worksheet.
Curated OER
Breaking News English: British Airways Strike Almost Over
In this English worksheet, students read "British Airways Strike Almost Over," and then respond to 47 fill in the blank, 7 short answer, 20 matching, and 8 true or false questions about the selection.
Curated OER
ESL: Words With "D"
In this ESL words that begin with D worksheet, students choose the correct word to fill in blanks in sentences. Page has a link to additional resources.