Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
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Issues and Complications of Delivering Quality Customer Service
High schoolers identify how tourism organizations can improve their customer service. They examine the benefits that customer service can bring to the business. They use this knowledge and compare it to a passenger airline.
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Marketing Research Projects
Students research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
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The Economics of Information
Create an expert guide to local businesses in this lesson. Through research, young readers consider their local businesses and the services they provide, paying attention to any conflicting information they might find. Working in groups,...
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Curated OER
Business Location
Students consider factors that modern business, in the light of technological and economic changes, might have to consider in decisions to re-locate. The Activity is based around a scenario of a business selling CDs and DVDs to a variety...
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Free Enterprise System
What are the benefits of a having a free enterprise system. In groups, your young entrepreneurs create a new business concept and brochure, then work independently to write a brief essay on business freedoms. This a fun and motivating...
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Strategic Planning - Lesson Plan: 2 x 1 hour lessons
Students view a Powerpoint presentation about strategic planning. Students use a case study to analyze the strategies used by Tesco, a successful UK business.
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Teen Business Plan
Students use Microsoft Office to design documents associated with a teen based business. In this business plan lesson, students develop a business plan for a teen business. They use Microsoft Office to develop a professional portfolio...
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Growing Money
Fourth graders sell plants. In this business lesson plan students propagate plants from cuttings. Students create a business to sell the plants they grow.
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How Can Entrepreneurs Control Costs?
Students calculate fixed and variable costs. In this costs lesson, students read a case study about an entrepreneur and her business costs. Individuals complete the provided worksheets to find costs and make related business decisions....
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Philanthropy "Giants"
Students report on the activism of corporate philanthropists. In this service learning instructional activity, students research companies that operate as philanthropists and identify their recipients.
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Marketing a Child Care Service
Students explore the concepts of marketing (product, promotion, price, place) through the process of promoting themselves as child care providers. They explain the four P's of Marketing and how they are used in business and in society....
Curated OER
Information Action and Help
In this technology worksheet, students practice composing the e-mails needed in order to obtain information and get help on business projects. They practice asking for information and help.
Texas Education Agency (TEA)
Analyzing the Sales Process
Make the sale! Using the informational resource, scholars learn how to analyze the sales process to maximize profits. They design a poster depicting Maslow's Hierarchy of Needs, and then combine forces to create a PowerPoint presentation...
Curated OER
What Do You Want to Sell?
Students explore how companies describe their products and services. They write business plans for companies based on their interests or needs.
Curated OER
Pop Shop 4 - Shopkeeping
Students create a store where they sell pictures, tee shirts, and prints. In this store lesson plan, students learn about sales, marketing, and how to run a business.
Curated OER
Business Letters: Writing a Letter of Complaint
Learners analyze the language features and layout of a letter and discuss the language used to describe the features. They write a letter of complaint, requesting that the problem be fixed, using the appropriate language and layout.
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Efficiency Can Solve a Host of Problems
Students explore the concept of efficiency. In this efficiency lesson plan, students read an article about efficiency in various industries such as health care, retail, and auto repair. Students identify a company that they think could...
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Advertising sales
Students examine how advertising is an important community service; explaining that both businesses and customers benefit and that designing and selling ads requires professional knowledge and personal preparation.
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Supply Chain Management
Learners identify the steps of production. In this supply chain activity, students determine how businesses monitor production and trace the supply chain of products they own. Learners also discuss ethical issues related to the supply...
Curated OER
Accounting/ Marketing Cookies
Second graders become involved in the advertisement, marketing, and development of their own cookie business. Students must choose a job for the preparation and baking of the cookies. Students also manage the profits and advertisement of...
Curated OER
Accounting -- Journalizing Sales and Cash Payments
Learners brainstorm a list of what they believe a customer is. In groups, they practice journaling sales to a customer who pays with cash or with credit. To end the lesson plan, they discover the proper way to prove cash payments at the...