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Curated OER
Adult ESOL Lesson Plan - Effective Telephone Communication
Students examine and practice the ability to use basic residential telephones. They practice specific phrases and vocabulary terms to assist them with this task. In addition, they practice writing down each other's phone numbers.
Curated OER
Telephone Communication
Students role-play telephone conversations. They view a video of a telephone conversation and discuss the vocabulary used during the conversation. They practice conversations and substitute responses.
Curated OER
ESOL: Effective Telephone Communication
Students study ways to communicate via a telephone. They discuss and define what an emergency is and how to use 911 for emergency situations. They role-play conversations subsituting various emergency situations and take turns playing...
Curated OER
ESOL Competencies: Telephone Communication
Help, there's an emergency! Adult English language learners need to know how to express concern and call for help in an emergency. Provide them with this comprehensive list of vocabulary and lead them through the exercises given....
Catholic Charities
Telephone Skills
The challenge in telephone conversations is that speakers and listeners cannot rely on body language to communicate. This 31-page packet includes a curriculum guide, lesson plans, assessments, and resource lists designed to help...
Curated OER
ADULT ESOL LESSON PLAN--Effective Telephone Communication
Students identify and incorporate how to use a telephone book, a calling card and analyze their telephone bill and pay their telephone bill while reviewing the vocabulary list on the board. In addition, basic utilities are covered in...
Curated OER
Teaching Telephone English for Business ESP English Classes
Students practice the practical skill of telephone communication. They perform a series of role plays to give them practical experience in the proper way to speak and respond while on the telephone.
Curated OER
Telephoning Problems Challenge Board Game
In this communication worksheet, students participate in a board game that involves twenty-seven steps of how to carry on a telephone conversation with another person.
Curated OER
ADULT ESOL LESSON PLAN--Level 2--Telephone Communication
Students, after extensively reviewing the vocabulary list on the board, examine the form of communication that deals with all the aspects of a telephone: telephone bill, customer service, billing and disconnection/reconnecting fees.
Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Texas Education Agency (TEA)
Professional Communications in Business
Leave a message after the beep! Using the fun resource, pupils brush up on their communication skills by practicing taking and receiving phone messages. Additionally, they recreate an interoffice memo and create a meeting agenda to...
Curated OER
ADULT ESOL LESSON PLAN--Level 5--Telephone Communication
Students, after reviewing/defining an extensive list of vocabulary terms on the board, examine/identify a variety of resources found in telephone directories (maps, government agencies, coupons, customer guide section, emergency numbers,...
Curated OER
Please, Take A Message
Students identiry which information is important to capture when dictating a telephone message. In pairs, students practice dictating and recording telephone messages using a dedicated telephone message pad. This lesson is intended for...
Curated OER
Telephone Directory Assistance
Students use their local telephone directory to locake information on a service provider.They write a descriptive paragraph based on the location of their service provider and the service they provide. This lesson is intended for...
Curated OER
ESOL Telephone Communication
Students discuss the importance of leaving an appropriate message on an answering machine or voice mail system. They write a message for a friend and in pairs take turns reading their message while their partner writes it down.
Curated OER
ADULT ESOL LESSON PLAN--Level 2-- Telephone Communication
Students, after reviewing an extensive vocabulary list on the board, practice, after seeing the teacher model an example of dialogue, requesting operator assistance or 911 with a partner.
Curated OER
The Social Skill of Communication
Fifth graders explore communication by analyzing manners. In this social skills activity, 5th graders review the different forms of communication and how to present yourself in a phone conversation, face to face meeting, e-mail, etc....
Curated OER
Plains Indians Pictographs
Students explore methods of written communication. In this Plains Indian lesson, students create pictographs representing everyday modern life after observing the pictographs used by the Plains Indians. Pictograph stories are written on...
Curated OER
Telephones of the Future
Students explore communication. In this telephone instructional activity, students create a model of what they think telephones of the future will look like. Students list inventions of the past that have led to current technology....
Curated OER
ESOL Telephone Communication
Students discuss the use and convenience of public and cellular phones and how to use them. They compare and contrast uses, importance and availability of public, cellular phones and pagers in the student's native country.
Curated OER
Listening and Speaking Strategies
Everyone needs help being a good listener! Play a round of "Have You Ever?" with your youngsters, letting them walk around the room and find others who have or haven't done things on your self-created sheet. This game can get really...
Perkins School for the Blind
Personal Information
"Hi, how are you? My name is___." Seems simple enough but it's not always that easy to recall and relate factual information about yourself. Learners with multiple disabilities practice memorizing and relaying personal information about...
Story Corps
The Power of Active Listening
Listen up! The game of Telephone launches a study of active listening. Class members watch a short video that demonstrates active listening and tips on practicing active listening. Pairs then interview each other and practice their...
Curated OER
ESOL Telephone Communications
Students answer incoming telephone calls, take simple messages, and respond to voice mail prompts. They write a paragraph using correct spacing and legible cursive handwriting. They practice the sounds of past tense endings.