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Telephone Skills: Role Plays
Students engage in a meaningful role play. ESL students develop their telephone skills by participating in a variety of role play scenarios which are imbedded in this plan.
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Telephone Messages
Students practice having telephone conversations. They create their own phone message after practicing with each other. They also identify the different parts of a telephone.
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Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
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Teaching Telephone English for Business ESP English Classes
Students practice the practical skill of telephone communication. They perform a series of role plays to give them practical experience in the proper way to speak and respond while on the telephone.
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ADULT ESOL LESSON PLAN--Effective Telephone Communication
Students identify and incorporate how to use a telephone book, a calling card and analyze their telephone bill and pay their telephone bill while reviewing the vocabulary list on the board. In addition, basic utilities are covered in...
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The Social Skill of Communication
Fifth graders explore communication by analyzing manners. For this social skills lesson, 5th graders review the different forms of communication and how to present yourself in a phone conversation, face to face meeting, e-mail, etc....
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Adult ESOL Lesson Plan - Effective Telephone Communication
Students examine and practice the ability to use basic residential telephones. They practice specific phrases and vocabulary terms to assist them with this task. In addition, they practice writing down each other's phone numbers.
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Making Plans: A Line-up Role-play
Pupils engage in a role-playing activity that focuses on conversation skills when using the telephone. They practice being one of two groups, callers and receivers, for the purpose of making plans with each other. There is a dialog page...
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ADULT ESOL LESSON PLAN--Level 2--Telephone Communication
Students, after extensively reviewing the vocabulary list on the board, examine the form of communication that deals with all the aspects of a telephone: telephone bill, customer service, billing and disconnection/reconnecting fees.
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ESL: Using the Telephone
Twelfth graders practice telephone etiquette skills by simulating phone conversations. They discover how to making simulated 911 calls, taking phone messages, and dealing with telemarketers.
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Yellow Pages Ad-dition
Students determine the revenue generated by sample pages from the Yellow Pages. They discuss the value of advertising a business in this venue. They use the local telephone directory and some fictitious ad rates to lead their inquiry.
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Ring, Ring...Please Get That Phone
Middle schoolers create multimedia PowerPoint presentations using proper telephone procedures.
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Conventions - Punctuation Research
Study unusual punctuation marks in this punctuation lesson. Young grammarians work in small groups to research one of the unusual punctuation marks (semi-colon, colon, dash, comma, ellipses, or quotation marks) and discuss how the mark...
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ESOL Telephone Communication
Students discuss the importance of leaving an appropriate message on an answering machine or voice mail system. They write a message for a friend and in pairs take turns reading their message while their partner writes it down.
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ESOL Telephone Communication
Students discuss the use and convenience of public and cellular phones and how to use them. They compare and contrast uses, importance and availability of public, cellular phones and pagers in the student's native country.
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ADULT ESOL LESSON PLAN--Level 2-- Telephone Communication
Students, after reviewing an extensive vocabulary list on the board, practice, after seeing the teacher model an example of dialogue, requesting operator assistance or 911 with a partner.
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Making a Doctor's Appointment Over the Phone
High schoolers listen to a sample phone call making an appointment for a doctor's office. They complete a worksheet in which they fill in the missing words. They role-play a telephone conversation between a patient and a receptionist.
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Can You Hear Me Now? A Study Unit on Cell Phones
In this comprehensive reading comprehension lesson, students complete an indepth look at the introductions and history of cell phones. Students research, analyze and determine the answers to twenty two questions regarding what a cell...
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Telephone Etiquette & Procedures
Students are introduced to the proper way to talk on a telephone as an administrative assistant. In groups, they practice with one another in what to do in different situations. To end the activity, they watch a PowerPoint presentation...
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Hispanic World - Spain
Take your class on an electronic field trip to Spain! Visit Cordoba or Barcelona, and run with the bulls (virtually) in Pamplona. Groups search the Internet to find sites that permit them to explore the original Spanish-speaking country....
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ADULT ESOL LESSON PLAN--Literacy Foundations--LCP A
Students, after reviewing an extensive list of vocabulary terms, examine the proper ways to give accurate personal information orally and in writing. In addition, they practice writing with possessive adjectives.
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Listening and Speaking Strategies
Everyone needs help being a good listener! Play a round of "Have You Ever?" with your youngsters, letting them walk around the room and find others who have or haven't done things on your self-created sheet. This game can get really...
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Phone Calls
Learners generate a list of 5-7 questions that they use to call a volunteer or service organization. They practice their phone calls with a partner.
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If You Give A Cat A Cupcake
Students participate in literacy based activities based on the book If You Give A Cat A Cupcake. In this literacy lesson plan, students will read the given book, and do activities based on the book. The activities include having a...
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