Catholic Charities
Telephone Skills
The challenge in telephone conversations is that speakers and listeners cannot rely on body language to communicate. This 31-page packet includes a curriculum guide, lesson plans, assessments, and resource lists designed to help language...
Perkins School for the Blind
Conversation Skills
It is so important for learners with multiple disabilities to learn how to communicate for both social and functional reasons. Each child will choose a topic from the list and generate five questions related to that topic. They'll split...
Perkins School for the Blind
Telephone Skills
What kid doesn't love talking on the phone? Learners with visual and intellectual disabilities get comfortable using several types of telephones. They begin by examining the phone, dialing, answering the phone, and then they work into...
Louisiana State University
Phone Skills - Alone and Okay
What do you do when you are alone and the phone rings? How do you handle an emergency situation? Learners discuss and practice how to use the phone when they are home alone. They use clear communication, look up phone numbers, and talk...
Curated OER
Yakety-Yak
Do talk back! The transcript of one side of a telephone conversation launches a study of dialogue. Class members imagine the response of the speaker on the other side of the conversation and record these responses on the provided...
Curated OER
French: One-Sided Telephone Conversations
Allo? Qui est-ce? Hone the listening skills of your Francophiles by simulating telephone conversations. After reviewing basic french telephone expressions (some are included here), they conduct two conversations per day for one week. A...
Curated OER
Adult ESOL Lesson Plan - Effective Telephone Communication
Students examine and practice the ability to use basic residential telephones. They practice specific phrases and vocabulary terms to assist them with this task. In addition, they practice writing down each other's phone numbers.
Curated OER
Telephone Speed Dating
Students who are in an English learning classroom review everyday conversation by playing a speed dating-style game in which they sit back-to-back with another person, talk to them, and then in a relatively short amount of time, move...
Curated OER
Telephone Skills - knowing whether to stay on the line or leave a message
High schoolers listen to a tape of a dialogue of a call to a workplace to determine whether to stay on the line or leave a message. They also practice short dialogues.
Common Sense Media
Show Respect Online
Through discussion and a variety of worksheet types, pupils learn to review their e-mails for grammar, appropriateness, and respect before sending.
Houghton Mifflin Harcourt
Alexander Graham Bell
Study the features of nonfiction text with a set of comprehension and analysis materials. Readers learn about Alexander Graham Bell with questions about the text, writing prompts, and proofreading activities.
Curated OER
ADULT ESOL LESSON PLAN--Level 2--Telephone Communication
Students, after extensively reviewing the vocabulary list on the board, examine the form of communication that deals with all the aspects of a telephone: telephone bill, customer service, billing and disconnection/reconnecting fees.
Curated OER
A to Zap!
Students are given a play telephone, the students correctly dial their phone number 3 out of 5 times. They use the computer program A to Zap!, students complete the telephone activity by correctly clicking on the numbers of the phone...
Curated OER
ESL: Using the Telephone
Twelfth graders practice telephone etiquette skills by simulating phone conversations. They discover how to making simulated 911 calls, taking phone messages, and dealing with telemarketers.
Perkins School for the Blind
Personal Information
"Hi, how are you? My name is___." Seems simple enough but it's not always that easy to recall and relate factual information about yourself. Learners with multiple disabilities practice memorizing and relaying personal information about...
Curated OER
ESOL Telephone Communication
Students discuss the importance of leaving an appropriate message on an answering machine or voice mail system. They write a message for a friend and in pairs take turns reading their message while their partner writes it down.
Curated OER
ESOL Telephone Communication
Students discuss the use and convenience of public and cellular phones and how to use them. They compare and contrast uses, importance and availability of public, cellular phones and pagers in the student's native country.
Curated OER
ADULT ESOL LESSON PLAN--Level 2-- Telephone Communication
Students, after reviewing an extensive vocabulary list on the board, practice, after seeing the teacher model an example of dialogue, requesting operator assistance or 911 with a partner.
Curated OER
Making a Doctor's Appointment Over the Phone
Students listen to a sample phone call making an appointment for a doctor's office. They complete a worksheet in which they fill in the missing words. They role-play a telephone conversation between a patient and a receptionist.
Curated OER
ESL Lesson Idea: Reporting Emergencies
Pupils examine how to access community emergency services including calling 911. They study vocabulary associated with emergency situations and write emergency 911 conversations with at partner.
Curated OER
Telephone Etiquette & Procedures
High schoolers are introduced to the proper way to talk on a telephone as an administrative assistant. In groups, they practice with one another in what to do in different situations. To end the lesson, they watch a PowerPoint...
Council for Economic Education
Satisfaction Please! (Part 2)
Simply understanding consumer rights may not help people solve their problems. Understanding who to turn to becomes key in many different scenarios. Teach the value of various organizations that fight for consumer rights through...
Curated OER
ADULT ESOL LESSON PLAN--Literacy Foundations--LCP A
Students, after reviewing an extensive list of vocabulary terms, examine the proper ways to give accurate personal information orally and in writing. In addition, they practice writing with possessive adjectives.
Curated OER
Listening and Speaking Strategies
Everyone needs help being a good listener! Play a round of "Have You Ever?" with your youngsters, letting them walk around the room and find others who have or haven't done things on your self-created sheet. This game can get really...
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