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Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
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Customer Service Day
In this Customer Service Day lesson plan, students complete activities such as reading a passage, matching phrases, fill in the blanks, choose the correct word, multiple choice, unscramble the words, sequencing, unscramble the...
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Community Helpers
The book, Doctor Ted is used to kick off this lesson on Community Helpers. Young learners make connections to their own life by dictating a story of their own, and inventing other jobs that Ted can do.
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Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
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Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
In this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
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Agriculture: It Doesn't Just Happen
After reading an informational text on the Agricultural Research Service, learners research the role of the ARS in Oklahoma. Using reputable online sources, they label a map of the state with relevant areas. Researchers focus on one of...
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The Perfect Pet
Students take on role of an associate in a pet shop and help imaginary customers compare pets for sale.
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Advertising sales
Students examine how advertising is an important community service; explaining that both businesses and customers benefit and that designing and selling ads requires professional knowledge and personal preparation.
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ESOL Competencies: Consumer Education
It is so important for your adult English language learners to know how to maintain their household and find the appropriate service providers when needed. Instead of using a phone book (which is rare these days), reference the internet...
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The Economics of Information
Create an expert guide to local businesses in this lesson. Through research, young readers consider their local businesses and the services they provide, paying attention to any conflicting information they might find. Working in groups,...
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Asda in a Pickle After Rat Found in Gherkins
Practice reading and speaking through a simulation activity in which learners role-play as store managers and angry customers. The class also reviews present and past-perfect tenses. Extensions and a print-friendly handout are provided.
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American Indians of the Local Region
Students describe the American Indian nations in their local region long ago and in recent past. They research religious beliefs, customs, and various folklore traditions.
North Carolina Department of Public Instruction
What Is A Bank?
You're never too young to learn about banking and personal finance. Use a set of seven banking lessons to teach middle schoolers about checking and savings accounts, interest rates, loans and credit cards, and safety deposit boxes.
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What Are Our Talents?
Students read a book. In this philanthropy activity, students read The Legend of the Indian Paintbrush and discuss the children in the story and the gift or talent they share with their people. Students determine what they have to...
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ADULT ESOL LESSON PLAN--Level 2--Telephone Communication
Students, after extensively reviewing the vocabulary list on the board, examine the form of communication that deals with all the aspects of a telephone: telephone bill, customer service, billing and disconnection/reconnecting fees.
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What Do You Want to Sell?
Students explore how companies describe their products and services. They write business plans for companies based on their interests or needs.
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Gathering, Traditions, and Nutrition of Our Food
Students gain a better understanding of what it means to eat seasonally through learning about traditional hunting, gathering, and food preparation methods of Athabascan tribes. By interacting with Native American Elders and...
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Filing A Conusmer Complaint
Students discuss what makes good service and poor servies. They brainstorm ways to file a complaint when they receive poor service. Students work in pairs to practice making a consumer complaint verbally and in writing. This lesson is...
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Total English Advanced: Business Ventures
In this business ventures and communication worksheet, students respond to questions pertaining to businesses they might enjoy starting and then write information regarding 2 new products or services
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Adventures on the Eastern Half of Planet Earth
Seventh graders explore a country in the Eastern hemisphere. They develop a packet that could be used by someone visiting that country during the month of December. Students explore the climate, foods, geography, customs and culture of...
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Government and Community Resources
Students explore how to communicate using past tense and present perfect tense verbs. They discuss words related to postal activities and the procedures to follow when mailing letters and packages, registering mail, and buying money orders.
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Banking Grammatically
Twelfth graders identify the different roles involved in banking. They list and create defintions for the different types of banking services offered at a branch office.
Students write sentences using verbs in present and past tenses....
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ADULT ESOL LESSON PLAN--Level 5--Telephone Communication
Students, after reviewing/defining an extensive list of vocabulary terms on the board, examine/identify a variety of resources found in telephone directories (maps, government agencies, coupons, customer guide section, emergency numbers,...
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Native American Ceremonies
Second graders explore cultural rituals by researching Native American people. In this Native American ceremony lesson, 2nd graders read the story Indian Festivals by Keith Brand and identify the naturalistic attitude of the Native...
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