Curated OER
Customer Service Day
In this Customer Service Day lesson plan, students complete activities such as reading a passage, matching phrases, fill in the blanks, choose the correct word, multiple choice, unscramble the words, sequencing, unscramble the...
Curated OER
Customer Service: Checking Your Knowledge
In this job skills worksheet, students respond to 4 multi-part questions that require them to consider how they would handle customer relation skills.
Curated OER
Mandy State of Mind
In this business worksheet, learners find the words to describe different aspects of customer service. The answers are found at the bottom of the page.
Curated OER
Customer Role Play
In this ESL worksheet, students listen to a story about a customer complaint. Students work in small groups to develop a role play showing what happened and write a letter of complaint to the customer service manager.
Balanced Assessment
Telephone Service
Class members must determine the best phone plan for customers. by assessing three different phone plans. Each plan price depends not only the number of minutes, but also the location of the calls — bringing in a third variable. Scholars...
Curated OER
Test Your Speaking and Listening Skills - Customer Complaint Role Play – “The Customer Is Not Always Right!”
In this oral language worksheet, students listen as the teacher repeatedly reads a situation that involves a customer complaint. They write down the main points before working in small groups to develop a role play of the scenario.
Curated OER
Chart problems involving car defects and customer service departments
In this interactive worksheet, students solve two problems using the charts provided. Students must convey they are able to understand charts and how to read them.
Curated OER
Student Handout –People Helping
When you're in the workplace you need to know how to ask for and give help. Special needs individuals can look at each of the three workplace pictures and use the provided questions to practice asking for help. There are three questions...
Curated OER
Market Before You Produce
In this vocational worksheet, students answer nine questions about a product they could market and determine if it meets customer needs.
Mathematics Assessment Project
Fearless Frames
Show class members how to connect algebra to geometry. A high school assessment task has pupils determine volumes of two different containers given limitations on material for box frames. Pupils then write a paragraph on...
Curated OER
Customizing A Microsoft Management Console
In this technology worksheet, students practice developing the skills of managing a computer network system and creating some of its configurations.
Curated OER
Total English Advanced: Business Ventures
In this business ventures and communication worksheet, students respond to questions pertaining to businesses they might enjoy starting and then write information regarding 2 new products or services
Buffalo-Hanover Montrose Schools
Histogram Worksheet
Young mathematicians analyze a given set of numbers to complete a frequency table, and then make a histogram using the data. The worksheet includes three sets of data on the worksheet.
Reading Worksheets
Inferences Worksheet 7
Hone your learners' inference-making skills with this exercise. The worksheet includes four passages that learners read and answer questions about. Pupils must note down their inferences along with textual evidence that support their...
Curated OER
To Kill a Mockingbird
Provided here are activities and questions for Part I of To Kill a Mockingbird (although one activity is also included for Part II). Readers study the novel's plot, characters, and setting. I wouldn't recommend using this as the sole...
Curated OER
The Too Small House: Story and Craft Activity
Engage learners in setting and character with this story and craft activity set. To begin the activity, learners read the short story "The Too Small House." They then cut out and color a picture of the house and paper figures of the...
Curated OER
Fun At Work Day
In this Fun At Work Day instructional activity, students complete activities such as reading a passage, matching phrases, fill in the blanks, correct word choosing, multiple choice, sequencing, unscramble the sentences, write questions,...
Curated OER
Structure Practice: The Passive Voice
Use this online interactive learning exercise in an ELD class or for younger native speakers. They practice using simple past tense verbs in the passive voice. Many of the constructions are not straightforward, nor often used by early...
Federal Reserve Bank
The Rising Cost of College: Tuition, Financial Aid, and Price Discrimination
Are average college tuition and fees really rising in the United States? Here is a fascinating take on the rising cost of college tuition and how price discrimination may explain what is often seen as an insurmountable cost for...
Illustrative Mathematics
Fixing the Furnace
This comprehensive resource applies simultaneous equations to a real-life problem. Though the commentary starts with a graph, some home consumers may choose to begin with a table. A graph does aid learners to visualize the shift of one...
Federal Reserve Bank
Prices: The Marketplace’s Communication System
Explore the dual role of prices as signals and incentives, and discover how prices are determined by buyers and sellers in the United States economy.
Federal Reserve Bank
Financial Regulation: A Primer on the Dodd-Frank Act
Get the lowdown on the most sweeping financial regulatory reform since the Great Depression: the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010.
Curated OER
Committing to Respect: Lessons for Students to Address Bias
Here's a guide designed to build safe, respectful learning environments, and to build understanding of the value of diversity through lessons packed with activities for specific grade levels.
K12 Reader
What is a Tribal Government?
What is life like on a Native American reservation? Learn about the ways a tribal government works with a reading comprehension activity. After reading a short passage, kids use context clues to answer five comprehension questions.
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