Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Curated OER
Customer Service Skills
Young scholars discuss and identify customer service skills. They examine customer's notions of justice and the three types of customer service delivery. They role-play different scenerios as well.
Curated OER
The Customer Service Chain
Students identify and interpret the importance of customer service.
Then they identify the concept of customer chain and the meaning of the quality paradigm. Students also identify and define the role of quality in competitiveness and...
Curated OER
Community Helpers
The book, Doctor Ted is used to kick off this instructional activity on Community Helpers. Young learners make connections to their own life by dictating a story of their own, and inventing other jobs that Ted can do.
Council for Economic Education
Satisfaction Please! (Part 1)
The topic of consumerism seems easy to those who participate actively in the US economy, but pupils who are new to economics may see the idea as foreign. Help them understand their rights as consumers and what to expect when interacting...
Workforce Solutions
Customized Resumes
Resumes are key to the job search process. Class members examine sample job postings and critique sample resumes to understand how to craft a strong resume.
Curated OER
Telephone Skills
Young scholars discuss how to contact a potential employer with a phone call to the company and all the questions that may be asked. They use modeling and role-playing to provide an opportunity to practice telephone skills when...
Curated OER
Building Vocabulary with Word Fun
Learners discover palindromes. In this vocabulary skills lesson, students participate in 3 palindrome activities that require them to read and create number and word palindromes.
Peace Corps
Community
What is a community? Find out with a lesson that sheds light onto the different types of communities—school, local, and global. Scholars read informational text detailing the life of a young girl from Cape Verde and take part in a...
3C Skills Collaborative
Skill Twenty: Sell Successfully
"Selling is important in all professions because it involves synthesizing information and persuading people." Rather than using this as a lesson on how to sell a product, this resource might best be used as an inquiry into what goes into...
Curated OER
Oil + Water + Students= Knowledge
Students create advertising with the intent of protecting wildlife. In this service learning lesson, students craft advertisements and write persuasive essays regarding the protection of wildlife.
Curated OER
Marketing a Child Care Service
Students explore the concepts of marketing (product, promotion, price, place) through the process of promoting themselves as child care providers. They explain the four P's of Marketing and how they are used in business and in society....
Curated OER
Know Your Telephone
Young scholars describe the parts of a cell phone and role-play a phone call to a customer service representative. They compare/contrast the price of owning and using a cell phone in the U.S. and Venezuela.
Illustrative Mathematics
Fixing the Furnace
This comprehensive resource applies simultaneous equations to a real-life problem. Though the commentary starts with a graph, some home consumers may choose to begin with a table. A graph does aid learners to visualize the shift of one...
Curated OER
Restaurant Tipping Lesson
What do you do after a good meal, tip the server of course. The class calculates the appropriate tip to leave at a restaurant given certain bills. They identify the bill before and after tax and find the correct tip. A great way to put...
Curated OER
Marketing Research Projects
Students research customer service offerings of a particular business and present their conclusions to the class using PowerPoint and additional visual aids. The guidelines for this lesson can be found through the National DECA.
Curated OER
Compare Ethical And Non-ethical Workplace Attitudes
Students interpret work-related situations and communicate (written or verbal) ethical responses. They l include in their response the impact of the ethical consideration in the scenarios on customer service. They create another...
EngageNY
Why Do Banks Pay YOU to Provide Their Services?
How does a bank make money? That is the question at the based of a lesson plan that explores the methods banks use to calculate interest. Groups compare the linear simple interest pattern with the exponential compound interest pattern.
Curated OER
Demonstrate Selling Skills in Travel and Tourism Contexts
Students examine how different organizations use selling. They interpret data and analyze customer needs. They practice their selling skills in a sports tourism market.
Curated OER
Customizing A Microsoft Management Console
In this technology worksheet, students practice developing the skills of managing a computer network system and creating some of its configurations.
Curated OER
Transparent Shoebox Dig
Take this simulated archaeological dig one layer at a time with your young pupils to encourage observation, critical thinking, and careful attention. Using a transparent box full of layers of sand and artifacts, pupils examine the...
Texas Education Agency (TEA)
Analyzing the Sales Process
Make the sale! Using the informational resource, scholars learn how to analyze the sales process to maximize profits. They design a poster depicting Maslow's Hierarchy of Needs, and then combine forces to create a PowerPoint presentation...
Curated OER
Stamps are Making News
Students analyze the cost of mailing a letter since 1917, then read a news article about the increasing stamp price and new Star Wars stamps that will be available. In this current events lesson, the teacher introduces the article with a...
Curated OER
Advertising sales
Students examine how advertising is an important community service; explaining that both businesses and customers benefit and that designing and selling ads requires professional knowledge and personal preparation.