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Catholic Charities
Telephone Skills
The challenge in telephone conversations is that speakers and listeners cannot rely on body language to communicate. This 31-page packet includes a curriculum guide, lesson plans, assessments, and resource lists designed to help...
Curated OER
Telephone Skills: Role Plays
Learners engage in a meaningful role play. ESL students develop their telephone skills by participating in a variety of role play scenarios which are imbedded in this plan.
Perkins School for the Blind
Conversation Skills
It is so important for learners with multiple disabilities to learn how to communicate for both social and functional reasons. Each child will choose a topic from the list and generate five questions related to that topic. They'll split...
Curated OER
English Vocabulary Skills: AWL Sublist 8 - Exercise 5 B
In this online interactive English vocabulary skills worksheet, high schoolers answer 10 matching questions which require them to fill in the blanks in 10 sentences. Students may submit their answers to be scored.
Curated OER
English Vocabulary Skills: AWL Sublist 10 - Exercise 3b
For this online interactive English vocabulary skills worksheet, students answer 10 matching questions which require them to fill in the blanks in 10 sentences. Students may submit their answers to be scored.
Texas Education Agency (TEA)
Professional Communications in Business
Leave a message after the beep! Using the fun resource, pupils brush up on their communication skills by practicing taking and receiving phone messages. Additionally, they recreate an interoffice memo and create a meeting agenda to...
Curated OER
Yakety-Yak
Do talk back! The transcript of one side of a telephone conversation launches a study of dialogue. Class members imagine the response of the speaker on the other side of the conversation and record these responses on the provided...
Curated OER
Telephoning Problems Challenge Board Game
In this communication worksheet, students participate in a board game that involves twenty-seven steps of how to carry on a telephone conversation with another person.
Curated OER
Telephone Communication
Students role-play telephone conversations. They view a video of a telephone conversation and discuss the vocabulary used during the conversation. They practice conversations and substitute responses.
Curated OER
Telephone Messages
Learners practice having telephone conversations. They create their own phone message after practicing with each other. They also identify the different parts of a telephone.
Curated OER
Interpersonal Communications: Customer Service
High schoolers, who may soon be entering the workplace, read and discuss a case study in which a business service representative has an unpleasant confrontation with a customer that results in a lost sale. Groups review three questions...
Story Corps
The Power of Active Listening
Listen up! The game of Telephone launches a study of active listening. Class members watch a short video that demonstrates active listening and tips on practicing active listening. Pairs then interview each other and practice their...
Scholastic
Dear Miss Breed
This compelling plan based on the letters in the book Dear Miss Breed engages readers in learning what it was like for Japanese Americans following the attacks at Pearl Harbor. After reading the letters, young scholars will...
Curated OER
Teaching Telephone English for Business ESP English Classes
Students practice the practical skill of telephone communication. They perform a series of role plays to give them practical experience in the proper way to speak and respond while on the telephone.
Curated OER
Today’s Telephone
Does your class know the history behind today's telephone? They will after reading a very interesting one-page informational passage. They'll learn all about the way phones have progressed to the amazing devices they've become as they...
Curated OER
ADULT ESOL LESSON PLAN--Effective Telephone Communication
Students identify and incorporate how to use a telephone book, a calling card and analyze their telephone bill and pay their telephone bill while reviewing the vocabulary list on the board. In addition, basic utilities are covered in...
Curated OER
ESOL: Effective Telephone Communication
Students study ways to communicate via a telephone. They discuss and define what an emergency is and how to use 911 for emergency situations. They role-play conversations subsituting various emergency situations and take turns playing...
Curated OER
The Social Skill of Communication
Fifth graders explore communication by analyzing manners. In this social skills activity, 5th graders review the different forms of communication and how to present yourself in a phone conversation, face to face meeting, e-mail, etc....
Curated OER
Adult ESOL Lesson Plan - Effective Telephone Communication
Students examine and practice the ability to use basic residential telephones. They practice specific phrases and vocabulary terms to assist them with this task. In addition, they practice writing down each other's phone numbers.
Curated OER
Making Plans: A Line-up Role-play
Pupils engage in a role-playing activity that focuses on conversation skills when using the telephone. They practice being one of two groups, callers and receivers, for the purpose of making plans with each other. There is a dialog page...
Curated OER
ESOL Competencies: Telephone Communication
Help, there's an emergency! Adult English language learners need to know how to express concern and call for help in an emergency. Provide them with this comprehensive list of vocabulary and lead them through the exercises given....
Curated OER
Beginning Daily Activities Unit
Begin each day with a warm-up that has ELLs focusing their minds on a skill that will be taught that day. Focusing on verbs, each daily lesson reinforces study and self-management skills, helps learners become proficient in working with...
Curated OER
Telephone Skills - knowing whether to stay on the line or leave a message
Learners listen to a tape of a dialogue of a call to a workplace to determine whether to stay on the line or leave a message. They also practice short dialogues.
Houghton Mifflin Harcourt
Alexander Graham Bell
Study the features of nonfiction text with a set of comprehension and analysis materials. Readers learn about Alexander Graham Bell with questions about the text, writing prompts, and proofreading activities.
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